Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into the dealership because there was a whistling sound coming from the vents and there was some jerking when putting the car into gear. I was told that they would order the parts for the vents they had to go in under my glove compartment to get to the part. I was told that they felt jerking when pulling off at a light but couldnt duplicate it and bring it back if it continued to happen. I picked my car up 4/28/25 and the whistling was gone a few weeks later I noticed that my rug was wet on the passenger side of the car wasnt sure what happened. About few weeks later there was a puddle of water in my car on the passenger side I called the dealership immediately and was told bring it back up and they would take a look at it. My car would get puddles each time it rained or if my vents were on. I was told they didnt hook the hose up to drain the water from my car so it was coming in my car and sitting there. Between the time I picked my car up and the time I noticed the problem I dont know how long I had been collecting water because the rug would help soak it up and most times no one is in my passenger seat. I took the car back when they called and said it was ready the entire passenger side floor and up under where it was leaking from was still wet I refused to take possession of the car. I was called about a week later saying we did find something wrong with the transmission and it will take between 2-4 weeks before it would be fixed however I was called 3-4 days later my car is still not movies it should the floor and the everything underneath is wet and smells of mold. I am at my wits end at this point I pay a car note and monthly subscriptions for my car and it has been at the dealership all of June and some of May.

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22935329
  
  I am rejecting this response because: the business only responded that they would investigate and provide me the updates. However, I havent received any updates from the business.
  
  Sincerely,
  
  ******* ****ease investigate this issue and correct these data points. These incorrect mileage reporting cause s troubles for my vehicle sale. 

  Business Response

  Date: 02/14/2025

  We will look into our service history for the vehicle mentioned in your complaint and share our findings. Thank you Zeigler Nissan of Orland Park Management

  Business Response

  Date: 05/02/2025

  The vehicle error was removed from the carfax and resolved. See attached. Thanks! 

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was deemed a total loss due to a natural disaster on 8/6/24, the vehicle I purchased from Orland Nissan. For months I continue to call to get the leftover funds from my gap insurance and this dealership has lied or given me information and not followed thru. Every week Im calling to see about progress of the payout and can never get anyone whos willing to do their job.

  Business Response

  Date: 03/18/2025

  Let the customer know I have reached out to our office for additional information and to expedite a resolution. Thank you! 
   
  *** Basic 
  General Manager
  Zeigler **********

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/24, ******* ********** of Orland ******** entered & consummated what I thought at the time was a fiduciary purchase agreement with an extended warranty. I was encouraged to purchase an extended warranty during the purchase & was conveyed by ******* ********** that any service or my vehicle time a loaner would be provided. They sold me a vehicle with a Defective Wiring Harness that was ordered over two months ago. They keep saying the item is on back order. I made several trips to the ******* ********** that is located in Orland Park ** from ***************** ** basically an 80mile round trip drive in the pm rush hour traffic. This is unconscionable. Last week I got a call from them that they now wanted their loaner back without any warning. Another trip to the ******* Orland Park from *****************. This is now unethical and unforgiving a reprehensible act on the ******* **********. At present I am driving a defective car no fault of mine the safety harness present an abundance of safety issues, there is no pending resolution to this matter, I have no safe loaner vehicle anymore, and will eventually to be requested to make the 80mile round trip drive to ******* ********** of Orland Park IL in weekday rush hour traffic. Below you will see Exhibits A & B as evidentiary discovery in this pertinent and urgent matter. This matter has now manifested itself into an unethical Consumer Agreement that now has become fraud as ******* Auto has broached its own purchase agreement. I am requesting another loaner until my unsafe vehicle has the proper part installed and satisfactorily tested by ******* ************* Lastly, I am requesting this matter now be handled by another ******* ********** in ************* listed below to avoid the 80mile drive in rush hour traffic: Zeigler ************************************* Phone: ************. This type of unethical and fraudulent apathic behavior on behalf of ******* ********** of Orland Park IL is unacceptable.

  Business Response

  Date: 06/27/2024

  The customer's vehicle is presently at the dealership waiting on the requisite parts to repair the vehicle.  The dealership has provided the customer with a loaner vehicle.  We apologize for any inconvenience this caused the customer.  

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took this car back to the dealership in January had a problem. The car did not start pay for a diagnostic one pay for a diagnostic test. They stated that the car started there was nothing wrong. Next thing you know that next couple weeks later, my car didnt start at all then I took it right back to the dealer to let them know that my car did not start up they told me that it was a battery. They did a diagnostic as a full diagnostic test. They stated to make sure nothing is wrong with the car. Have a three months down the road now I need a new transmission and I dont know why they didnt state that when I pay for the diagnostic test to see what was fully wrong with the car. These people are the biggest scammers ever ever. They never told me that I needed a new transmission or anything When I came in because I smell burn and smell in a car, they told me it was probably because of the snow and is it cold outside because the weather was really cold now I need a transmission. I need a transmission. I need a transmission until today. Pay for one purchase they said that I needed struts. I paid for struts Pay for another purchase. They said I needed a new battery. I pay for a new battery on a car. I believe I need a control arms. I have all the receipts to approve now I have a 2019 Nissan that doesnt move or work anymore.

  Business Response

  Date: 05/16/2024

  My apologies for the situation. I will get with our Fixed operations director and let you know my findings and address your concerns accordingly. *** Basic GM 

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want my truck anymore I bought this truck with a fake name and social security number and they approved me.. I dont want to get in trouble for my mistakes

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20481080
  
  I am rejecting this response because: it is illegal to charge a customer credit card when a customer is not in the room, without that customers authorization on file. This dealership has the tendency to do things in the back room all the time, Im reporting this for future instances, thats how personal credit cards numbers get stolen and used. In every other dealership theres a cashier Im able to go to the cashier present my invoice charge my card and its all done in front of me. If you want me to present you with an attorney and prove to you whats legal and whats not, than I could. Please provide customers with a cashier at your dealership, where customer can be charged, not have just any service or parts guy run around with your card, and take photos of it in the back room. Instead of apologizing to a customer for this nonsense and no organization that  is going on at your dealership you provoking the situation even further. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/17/2023

  It is not illegal and there is nothing fishy about it.  Next time, if you would like to accompany your card, you are more than welcome to.  

  Business Response

  Date: 08/17/2023

  As previously stated, there are no laws preventing someone from taking a card into another room for processing.  Indeed, in many restaurants, the server will take your card to go process it at a terminal that *** not be in sight of your table.  We appreciate your concern and will take it under advisement for the future.  

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20481080
  
  I am rejecting this response because: as stated before your business has extremely poor customer service. Restaurants have on the table pay pads, and cameras on every corner including kitchen. Your business does not have cameras and does not want to take responsibility, for anything that employee do.  I will reach out to Nissan Corporate about this today, and they should explain to me why with 5 Nissans Im receiving such a poor customer service at your dealership. Just  FYI, your construction guys outside that are 10 feet in the air dont have proper safety on them, so I might reach out to OSHA as well and provide them video from my car, If you want to keep arguing and fighting with me. The customer is always right, I think you are forgetting that. In my case I have the right to choose to see my card at all times, and you will not tell me that I cannot. Fix your attitude it doesnt look good on your end. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19512829
  
  I am rejecting this response because:
  
  To whom it may concern , I did go to ******* dealership on 3/06/23.We came to an agreement to refund me the extra charges.they did issue a one refund.I'm just waiting on the second refund. The owner said it will be done next month. I just wanted to wait until the second refund is issued  before closing on the claim. I don't trust this dealership they are very manipulative and very deceiving. So I just want to make sure I get my refund before I close out the claim.
  
  Thank you
  *************************.

  Business Response

  Date: 03/14/2023

  The customer misunderstood some of the optional products and services that she initially chose to purchase.  She and Zeigler have resolved the complaint and she has indicated she is satisfied with the resolution.  

  Business Response

  Date: 03/28/2023

  As previously stated, the refund has to process through her lender and Zeigler cannot control how long that takes.  It is not an appropriate use of our time or the BBB's resources to keep a complaint open and require continued responses for no reason at all.  

• Initial Complaint

  Date:12/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (My son had an incident and became brain dead 9/18/21, 3 days after my purchase and died 9/23/21. I am still grieving his sudden death-which is why I am just formally filing this complaint now). My complaint is a classic case of bait and switch. I made appointment and went into this dealership on 9/15/21 to purchase a 2018 Nissan Rogue that was listed on Cars.com AND Zeigler Auto of Orland Park at $26,000. I came prepared with $9,000 cash and my trade in agreed at $5,000. When it came time to sign the paperwork, they changed the price of the car to $29,517. (I saw him update it on his computer right in front of me!) I questioned this price change and they said it had something to do with some sort of *** tracking they installed. I said, "I don't care about that. I want the car for what you listed it for, $26,000. Why are you changing the price? I want to finish up this sale for the price the car was listed for". I was recovering from a rib removal surgery and was in excruciating pain and kept telling him that. ***** (the salesperson) said he would take off the *** tracking thing. They kept me there for several hours and I kept telling them I am in tremendous pain. That I needed to finish up and go home. After being kept there so long without pain medication and being in excruciating pain, I was finally taken into the room to sign the paperwork. At the time I just wanted to get out of there and go home and was blinded by pain so, I just signed the documents. I figured I would look at everything again when I felt better but, then I lost my son. I am requesting my financial obligation be reduced on this vehicle by the $3,517 falsely and illegally charged (plus applicable taxes). I have attached the screenshots showing what the car was listed for and what they changed it to while I was there. They took advantage of my being in pain and not being able to fight for myself and THEY CHANGED A ***** AFTER ME AGREEING TO PURCHASE AT THE ***** ADVERTISED AND DISCUSSED.

  Business Response

  Date: 12/20/2022

  On behalf of Zeigler, please accept our sincerest condolences for your tragic family circumstances.  Please contact General Manager *** Basic on his cell phone to discuss your transaction and options for resolution.  His cell phone number is ************.