Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the home in April of 2022 and was aware of *** fees. Unfortunately, I never received the coupon book or outreach information to discuss the payment of the fees. As a result, I outreached the *** ran by Park Management in late June as I was aware my dues were still needing to be paid. I was informed by a representative that my ***s were paid through, that I did not incur any late fees and that the coupon book would be mailed to my home for further payment. They citied a company issue with the distribution of coupon books. After the phone call, I did receive the coupon book and moved forward in paying my scheduled fees as appropriate. Unbeknownst to me, I had been incurring late fees each month. You can see in the attachment all of the charges went through on June 30th. Meanwhile, I was under the impression I could move forward in paying my monthly ***s after receiving the coupon book in mid/late July. As a result of the discrepancies, I called multiple times for clarification and to speak to finance to clear up any issues. I sent email correspondence, was transferred numerous times, and was unable to obtain the insight needed in order to find resolve. I am seeking late fees to be removed and the focus to be on the timely payment of the ***s. The erroneous charges, failure to respond to *********** attempts, and refusal to provide timelines of resolution feel predatory and unjust. Even after outreach to stop additional fees, I continued to incur late charges and threats to my credit report.

  

  Business Response

  Date: 11/23/2022

  As a one time courtesy we have removed the late fees on ******************** account. 

  For future reference, the monthly dues are due on the 1st of the month.  The assessment late if not received by the 15th of the month.  A $25.00 late fee is applied if the payment is not received by the 15th of the month.    

  Coupon Books for the 2023 Assessments will be sent out soon.  Non-receipt of the coupon book does not allow for non-payment of the assessment.  

  Assessments may be paid by: 

  - Deliver a check to our office at ************************************************** 60462

  - Mail your payment to *************************************; 60187-0550

  - Homeowner portal at www.parkpmsolutions.com. 

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The *************** have been paid with a zero balance showing through 2022. With that said, I'd like to reiterate  the delay of payment occurred as a result of the delay in receiving the coupon book; but also as a result of the narrative obtained over the phone back in June/July. There was a miscommunication and the continual back and forth would have been prevented had finance returned my phone calls. I look forward to smoother waters ahead. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed against Park Property Management Solutions in *********** ** on behalf of the Villas at Gull Landings Home Owners Association.In January 2022, the owner of our original property management company, Cornerstone Management, *********, **, passed away. We were told all the way through March that they weren't selling the company, however, we received notice at the end of March that Park Management had purchased the company. We received one letter and one email notification from Park Management letting us know they were taking over, and that they would contact us to introduce themselves and go over the transition. That never happened and that was the last time they reached out to us. Despite numerous attempts to contact them, they were almost always unavailable. We recently found out that they stopped depositing *************** checks into our operating account, and stopped collecting electronic *************** beginning in April 2022. The account has dwindled from $50,000 to $9,000. They promised time and again to have the banking set up so we could transfer funds, but that never happened. Our *** Treasurer drove to their office to get the checks, sign them (as she and the deceased owner of Cornerstone were the only signers on our current account), and deliver them to the vendors because our vendor invoices were past due. At that time, She was still told the banking had not been set up (they initially offered a bank out of state which we didn't want to use, and they said they would work with a bank in ********). We engaged counsel, sent a letter demanding undeposited *** checks and paper work and we were then presented an invoice for services to the end of 2022. We have no agreement with Park and they are holding the *************** checks hostage until a fraudulent invoice is paid. We have no resolution and would the the return of the *** checks and documents Park obtained from Cornerstone without a signed agreement. The ***** is also aware of Park

  

  Business Response

  Date: 11/18/2022

  We purchased Park Management purchased Cornerstone Management of ********* earlier this year after the owner of Cornerstone suddenly passed away.  We sent out correspondence to the Board members advising of the transition and that we would open new bank accounts.  The Cornerstone record keeping was sloppy, which made the transition difficult.  We were advised that Villas at Gull Landing would like to cancel.  ******************** dont understand that we purchased the Management contract with Cornerstone.  He is trying to negotiate a lesser fee, which we did not agree to.  My last email to him was that he should let me know when he wants to pick up their records and we will let the attorneys deal with the balance due.  I never heard back from ******************** after that email.  He is welcome to reach out to me so that we can schedule a time for him to pick up the Associations records.  
  
  Thank you,
  *********************

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put our condo on the market and got multiple offers the first weekend. We chose the best offer and proceeded with all the legal paper work. The only thing that was being held up was the association paperwork. For weeks my realtor, lawyer, the buyers lawyer, and myself were calling and sending emails asking for the paperwork. Finally the buyer decided to withdrawal and I lost the sale. We put it back on the market and again got a sale which was $10,000 less then the first sale. Again couldnt get them to send the paperwork. After waiting and postponing the closing again the buyers lawyer decided we could close with the paperwork I was able to get off my online account. Two weeks after closing my name is still listed under association as the owner and they are putting in work orders under my name. They still have not sent the paid assessment letter to my lawyer for my name to be taken off. This company is a nightmare!!!!!

  

  Business Response

  Date: 09/14/2022

  Please note that the letter that Ms. ********** is inquiring about was issued on August 29, 2022 at 6:43p.m. 

  Ms. ********** is not listed as an active owner, she is listed as a previous owner.  

  Thank you,
  *********************
  Park Property Management Solutions 

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at a condominium that is managed by Park Property Management Solutions. They are paid (through condo fees) to maintain the outside and common areas of the building. There are concrete balconies in the front and back of the building that residents use. The balcony directly above mine is in severe disrepair and is a major safety hazard. The balcony was inspected by a licensed contractor and deemed unsafe for use. The condominium board (who hired Park Property Management) authorized repairs this past spring. There has been no movement by Park Property Management Solutions. Any and all attempts of communication have been ignored by this company. Park Property Management Solutions has not returned emails or voice mails sent by the board, myself or even the contractor who conducted the inspection earlier this spring. I pay $208 per month for the management company to repair/maintain the building. It is not the responsibility of condo owners to schedule and pay for repairs to the balconies as stated in our condominium agreement. This broken balcony is a safety hazard for me and the people who live in and visit the building. I want Park Property Management Solutions to do the job it was hired to do. It is not fair to the residents of the building for this company to ignore our safety while they take our money for services that are not met.

  

  Business Response

  Date: 08/16/2022

  We are in the process of reviewing the proposal from the engineering firm.  Repairs should be underway shortly.  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October of 2021 there was a water main break in our condo building. The entire first floor was flooded. It's a 3 story building with 4 units per floor. Since then they pulled up the carpet in the hallway and put concrete in the hole. They won't replace the tile or carpet. The floors are filthy and the vestibule presents a danger to the residents. I've contacted Park View Management and no response to date(08/11/2022).

  

  Business Response

  Date: 08/22/2022

  The hole was recently filled with concrete.  *************** is in the process of reviewing proposals for carpet.  The job will be completed soon.