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Business Profile

Sleep Center

Advanced Health Sevices

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/2025 I was billed for services that were no longer available to me. The service was for a CPAP machine (medical device). I had tried (unsuccessfully) to return the device on multiple occasions and was told I had to wait over 45 days for an appointment to return the device. In the meantime, they stopped sending me supplies (masks) that would allow me to continue to use the device. So, I was prevented from dropping the device off and not provided with the necessary accessories to utilize the device for over two months. During the waiting period, I was billed for two additional months of rental for a device that I could not use and wasn't allowed to drop off or return.

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a new customer. I was eligible to get my first order. I have NOT received my first order of Cpap supplies. I ordered the supplies through the website.I have emailed twice about this problem and received NO response. I have phoned and no one answers the phone. Not having Cpap supplies is causing a serious health issue for me. I need these supplies ASAP.

Advanced Health Sevices is NOT a BBB Accredited Business.

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