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Business Profile

Wholesale Toys

Tekky Toys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did an online order for a Halloween animatronic, Dr. ****** I purchased this from ********** before the closed. I had not opened the box until last week and the item was broken. I reached out to Tekky to explain it's broke and see what my options are. They respond back saying I need proof of purchase. I go to PC website to view my order history to obtain proof but realize the website won't let you login and access that anymore. So I search my email for anything related and found an email from when I placed the order. I email them it over and receive no response. I messaged back to let them know that I am even willing to pay for the parts at this point since I'm being ignored. Yet again, that email is being ignored. I believe Tekky brand should be held reliable for selling broken products whether the store it was purchased from is shut down or not. Tekky has proven to be an unreliable company that sells broken items.

    Customer Answer

    Date: 05/14/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13 2024 I received a Tekky drop down scarecrow animatronic as a gift, it came from ****, I live in *********. When I opened the box the box with all the animatronic parts was missing, in this video you see them removing a box, that was not in mine. I contacted Tekky, the instructions in the box said not to return to store, Tekky suggested I return to the store, but I'm not even sure what store to return it to, so I called Party city, they wouldn't return it, told me to contact Tekky. Tekky told me that they wouldn't do anything but I could purchase the missing parts, of course I wouldn't have them until after Halloween, and they didn't tell me how much it would be. I find it curious that they couldn't find a replacement, and after spending $200 it doesn't work, it's useless. I just want them to stand behind their product. ************************************************

    Business Response

    Date: 09/26/2024

    This customer contacted our customer service department and requested replacement parts for an item, but did not have a receipt or could not provide a receipt.She also only provided photos of the instruction manual and markings of the parts on the instruction manual that she was looking to obtain. She was advised that we did not currently have replacement parts in stock at this time and that without a receipt showing purchase this year she could return the item to the store she purchased it from to obtain a refund or exchange according to the stores policy.  

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22303574

    I am rejecting this response because:I cannot respond on the website. 
      I don't believe they can't stand behind the product,  it was a gift , the party did not save her receipt.  

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an animatronic werewolf in September from big lots. Didn't open it until Halloween, it does not work . The battery pack smells like it's on fire . Tried two sets of batteries and nothing . I want an exchange or a refund. They don't respond at all on their website

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 12 scarecrow for Halloween from Lowes, it has been up for 3 weeks and has fallen over twice on windy days. I also have the 12 Skeleton from ********** up and it hasnt fallen once. The base is now broken. All of the steaks are bent and warped as well (they are SO CHEAP and flimsy). For $398 it shouldnt break in 3 weeks. I reached out to the company and they said they do not replace the base and that I should have it on level ground (which I do) and use weights of something to hold it down. This answer is unacceptable. Many others are having the same problem. It is suppose to have a limited 1 year warranty however its bogus.

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product made by this company in June of 2023 new from Michaels craft store. The item stopped working after a week of using it in October. When I contacted the company they stated they never sold this product to Michaels craft store and even though it was purchased new they would not offer any return repair or compensation, even thought the item is less than 6 o months old. The rude employee ******* who responds when you email the company will just stop responding and refuses to provide a supervisor or corporate contact number. I paid $187.38 for this item less than 6 months ago and the company refuses to do the right thing. They actually attempted to tell me they will sell me a part that *** or *** not fix it.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me the wrong parts and then i see of I could use the voice box it when I put batteries in itsbtarted getting hot and started smelling like it was burning. I have reached out several times and they refuse to solve the issue. I would prefer if they sent me both models new no refurbished parts

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a speaker from this company and product does not work. Purchased August 12 2023? I've sent 2 emails to them to try to return the item and they refuse to respond to me. The price was around $36 with the shipping cost. I want a refund.

Tekky Toys is NOT a BBB Accredited Business.

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