Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had windows installed in my home in 2007 including a bay window in the front living room area. The bay window now has fog inside and you can not see through the window. I contacted Energy Savers and they will fix the problem for over ******** dollars which they say is prorated over time. I believe the windows have a lifetime warranty. Energy Savers stated that isn't correct. I hope I can find some resolution to this issue.
Business Response
Date: 05/01/2024
****************,
sorry to hear that you are not 100% satisfied, But after 17 years, you will have to contact the manufacture for warranty,which we did for you the windows have a limited lifetime warranty, which is 30 years. The first 5 years are free replacement after 5 years. They start to prorate the window, please dont be mad at us because thats what the manufacture charges after 17 years. I think you file a complaint against the wrong company. Were just a retailer and willing to help in anyway.
Customer Answer
Date: 05/06/2024
Complaint: 21645482
I am rejecting this response because: I really don't see any manufacturing defects which have resulted in peeling, flaking, chipping, splitting or damage to the window. I am no window expert. However, by doing my limited research. It appears the main cause of a foggy window is when the seals around the window fail. Excess moisture get's trapped between the panes of the glass and this is usually the result of incorrect installation. Since the retailer is responsible for having the window installed. It appears they are responsible.
Sincerely,
***************************Business Response
Date: 05/06/2024
The glass panes are Manufactured at the manufacture when they assemble the window is assembled they give you a 30 year warranty it starts to get prorated after five years. That is the manufacturer warranty the installation has with Seal failureCustomer Answer
Date: 05/09/2024
Complaint: 21645482
I am rejecting this response because: I contacted the manufacturer Lang Exterior and spoke with a representative by the name of ******* who stated she was informed that the window appears to be not defective and they were not responsible for the installation. I was informed by **** to contact the installer or contractor in this case. I am receiving the run around in this matter.
Sincerely,
***************************
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