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Business Profile

Heating and Air Conditioning

Franzen Heating and Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6, 2024, Franzen Heating and Cooling installed a new heat pump (Trane XR 4TWR5060N1000AA) and a furnace (Trane S9V2D120U5) at my home. After the installation was completed, I made payment via check.I requested a receipt for the installation via text message on August 8 and again on August 12, but I did not receive a response. On August 14, I contacted your company using the Contact Us form on your website but did not receive a reply. On August 19, I called the phone number on your website ************** but received no answer. Shortly after my call, someone returned my call. During that conversation, I explained that I still needed the receipt. The person I spoke with confirmed the installation address, and I confirmed my email address. He assured me that the receipt would be sent shortly. I have still not yet received it. On August 24, 2024, I sent an email requesting the receipt to *************************************** No reply.This receipt is essential for submitting documentation for potential tax credits or rebates.

Franzen Heating and Cooling is NOT a BBB Accredited Business.

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