Complaints

This profile includes complaints for Amenity Roofing Siding & Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amenity Roofing Siding & Gutters has 2 locations, listed below.

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  Amenity Roofing Siding & Gutters

  5462 US Highway 34 Ste C Oswego, IL 60543-9152

• 

  Amenity Roofing Siding & Gutters

  21 Boulder Hill Pass Montgomery, IL 60538-1911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21742336
  
  I am rejecting this response because:
  
  Speaking to some of your points: 
  -Fixed at no cost to the homeowner was the only thing communicated to us for the patio doors or any other damage until 5/17 when we were told a decision was made and we would pay the difference. (emails forwarded to the BBB corroborate dates.)
  
  -3/23/24 Interior completion is incorrect, there was a no-call no-show. Work was rescheduled and completed on 4/12. Amenitys poor communication has resulted in multiple reschedulings, and appointments scheduled without our input. Including a drop off that resulted in us returning from our honeymoon unable to park in our driveway. 
  
  -Mentioned the door is standard size, but still required 3 separate visits for inspection and measurement? 2 of those visits were unannounced. We have asked for communication to no avail, and men have gotten on the roof or walked up to our kitchen doors scaring us because we didnt know workers were arriving. 
  Not to mention the anxiety we felt after we were threatened that workers might be pulled mid-job. We were left on edge for the 5+ hrs they worked in our home, without so much as a text after being hung up on. 
  
  Amenity received our payment on 2/1/24, and would have been paid sooner if Amenity had given correct information. Amenity was informed of the damages to our house on 9/15/23, and now 7 months later our home is still damaged. 
  
  What we would like to see happen: return our home to the state it was before damages caused by the roof installation. 
  That includes replacement of the sliding patio door, fixing all damaged windows and repairing our damaged gutters that were communicated to Amernity on 9/15/23 & again on 1/31/24 but never addressed. (see emails)
  
  We are willing to discuss a check payout to handle all repairs ourselves but we want a guarantee that Amenity will cover 100% of the labor & material costs for these damages. If preferred we can handle these repairs and send a bill to Amenity for total reimbursement.
  
  
  
  Sincerely,
  
  *********************in February '24 this year.The first call **** (owner) "reassured" me that these damages would get fixed the right way and at no cost to me. The second call, I had to express a crew showed up late and didn't know what they were supposed to do. **** raised his voice, threatened to pull the guys off the job, and then hung up on me. I did threaten a lawsuit due to the unprofessionalism, but have not proceeded. As of May 21st 2024 we are still waiting on the windows to be fixed. We recently found **** decided the sliding glass door would be best replaced and not resealed and we are now being expected to pay for the remaining balance. ***** decision has not only continued to delay our fixes, but now goes against his "reassurances" that it wouldn't cost me anything for the damages his hired contractors caused to my house. Their real address is:************************************************ I have email receipts for communications and issues.

  Customer Answer

  Date: 05/24/2024

  Complaint: 21742336
  
  I am rejecting this response because: Hello,
  
  Please see attached for review of our claim if needed. Many of these emails corroborate dates in our response to Amenity. 

  
  

  Attachments Include:

  • "********************** Inspection" is correspondence for the roof repair scheduling, and our initial notice to Amenity that our home was damaged as a result of the installation. 
  • "Damage From Roof Install" is a recap of total damages with pictures we provided, and schedule attempts for repair of the initial claim for interior repairs to the garage. 
  • "Wrap-up" Summarization of our issues with Amenity thus far, and a plea to hurry up these repairs. All communications about decisions for the patio door. 
  • "Window & Door Replacement" after our complaint was filed to the BBB, this email was sent to us about the patio doors.

  Respectfully,

  
  Sincerely,
  
  ********************;   

  Business Response

  Date: 05/22/2024

  Claim was not settled fully with insurance carrier through **************** until 5-23-23 as documented by received paperwork from **************** (attached from adjuster).

  Deposit provided on 6/12/2023

  Colors were not selected for approximately 2 months after insurance approval. Documented in attached document from 7-20-203. 

  Materials were ordered on 7/24 for a September production date after a wedding.

  On 9-5-23 2 calls and an email were provided to homeowner to stating commencement date of project.

  Our exterior work was complete and invoiced to insurance carrier on 12/6/23 for final payment. 

  1-25-24 Amenity notified of labor issues. After review, it was agreed upon that the issues will be fixed at no cost to the homeowner. 

  3-23-24 Interior Completion work.

  TOUCH OF GLASS AND MIRROR had provided a glass replacement quote for the repairs. Quote requested 3/8/2024, not received until 4/17/2024.

  At the cost, it was informed to the homeowners that it would be more economical if we were to charge labor and materials rate for a new door and discount the price for what the new glass sections cost, which would total 900$.

  I was informed this was agreed upon but there was no contract. As the door sizes were standard and we have numerous other projects, we ordered the door as to not inconvenience the homeowner any further. 

  We followed up with an email to get confirmation. 

  It was then interpreted that either we would replace the door for free or the homeowners would have to pay the full price. None are accurate. This information was provided to us yesterday.

  If the homeowner would like a new door, the difference is their responsibility. Glass replacement IS AGREED to be responsibility of Amenity and replaced at no charge to homeowner. If this repair is upgraded, the homeowners pay the upgrade difference.

  Voicemail was left at 11:10AM on 5/22/2024 @ ************** - again detailing this information. **************** was also informed in voicemail that we can release the costs of the glass replacement to him immediately so he can be reassured the funds are secure and he can handle the scheduling with the glass company. This would end our requirement for additional repairs. We have no issue providing coordination and scheduling.

  Please reach out to our office if you need additional information. 

  Thank you

   

   

   

   

  Business Response

  Date: 06/10/2024

  We apologize for the inconvenience. I was given authorization from **** to communicate with you. I am the Office Manager for Amenity Roofing & Siding. My name is ****, I am cleared to get the payment out for the glass replacement we have communicated with the Homeowners about. In regard to any issues with the gutters, we can provide an adjustment or replacement, if necessary, this can be scheduled directly through our office, or as the homeowners have expressed through the BBB. Our web team has been informed to change our address online to our new address in ****** IL. 

  If you would like to follow up directly with me at ******************************************************** please feel free.

  Thank you,

  *********************

  Office Manager

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21742336
  
  I am rejecting this response because:

  There has been no agreement or communication about an amount that will cover the extent of damages caused. Unsure of what figure Amenity plans on using to issue this payment. We do not trust the business has our interest in mind and this response affirms that. 

  We will be escalating beyond the BBB.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19340113
  
  I am rejecting this response because:I was supposed to have heard back from the business a few weeks ago now and still have not heard anything directly from them. **** told me he would respond that we talked, and we did, but I am still waiting on resolution and now the supplier has an illness? Even that was over a week ago, so we all still wait.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  Hello,

   

  There was an invoicing dispute with our supplier. No notices were ever made in regards to any properties that 'owed' money due to their invoicing mistakes and applying funds incorrectly to the wrong accounts. This caused numerous issues at a time where we were short staffed. ********************** and myself have since been in contact and are waiting on a final settlement with *****************. Illness on their (*****) side has prevented a meeting from occurring that was scheduled for last Monday. ********************** now has my cell to reach out whenever he is has a question on the status. I apologize in the delay in responding to this complaint. I had previously reached out to the customer and ensured his satisfaction in my handling of the issues with the invoicing and lien issues.

   

  Thank you,

  *********************

  ************

  Business Response

  Date: 02/22/2023

  As I have stated ********************* is more than welcome to call me. I have no reason to make anything up and I'm more than happy to include the building supplier in these communications.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19340113
  
  I am rejecting this response because: **** has tried to call me last Thursday but I could not talk at work, and I have not heard from him again. I will try and reach him this week. I hope there is some movement on my account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18545828
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************

   

  PS......I have attached my communications with Amenity Roofing concerning their Sub ************************* and my reports of the raise tile issue. At no time did Amenity advise me the issue was the responsibility of any other company. According to their Representative, the issue was a repair issue and would be addressed. Now that BBB is involved they are attempting to blame the gutter company which Amenity sub contracted. The issue is with the roof tiles and not the gutters and the sub contractor was paid by Amenity and I issued payment to Amenity. Additional text messages to follow.
  

  Business Response

  Date: 12/19/2022

  This is not our responsibility. Our shingles were installed properly. As requested by AAA insurance, S&S Metals was used to manipulate and ornreplace the gutter system. We requested it be replaced due to the issues it will cause. The issue the customer is seeing is from a flashing piece from the gutters. He needs to take this up with his insurance as they were the company that had this contractor perform the work. If he needs to file a complaint, please do so with S&S Metals out of ********** ** or with AAA insurance. Our responsibility had nothing to do with the gutters, only the roof system, and this is an error caused by the gutter flashing done by a recommended contractor from the insurance. Again, our best practice method required replacing this obsolete system. Thank you.