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Business Profile

New Car Dealers

Bill Walsh Toyota - Scion
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2022 Toyota Tacoma in may and less than 3 months the paint is peeling, another spot you Can she black rubber from thin paint.I also purchased $1000.00 ceramic coating to protecting from chips, ect. There is a small chip that they say They wont cover, not what the warranty says. No one will return my calls and blaming Toyota and this company they hired to put the coating on,I paid Bill Walsh Toyota not this third party company.I purchased I new vehicle with extra protection and they wont honor their warranty and repair my Vehicle. I have the contract I can upload if need be.

    Business Response

    Date: 10/01/2022

    He has two very small paint defects on fender flares. They are both a millimeter in size. Toyota rejected the claim. In addition he has a rock chip in driver rear  flare the size of a *****. ********* denied claim as a road hazard.He has an appointment this Tuesday at body shop we are paying.

    Customer Answer

    Date: 10/03/2022

     
    Complaint: 18054982

    I am rejecting this response because:Their claim that the rock chip is the size of a ***** is incorrect, its the size of a ball point pen. I paid $1000.00 extra for graphen/ ceramic coating that was guaranteed for years only lasted 3 months on a brand new car. Is their 3rd party contractor going to guarantee future claims or refund my $1000.00 since they denied a legit claim?

    Sincerely,

    ***************************

    Customer Answer

    Date: 10/25/2022

     
    Complaint: 18054982

    I am rejecting this response because: It looks worse now than It did before. There is overspray paint on the bed cover to the truck. I just want want what  I purchased. The $1000.00 car wash I bought is supposed to cover paint over spray  which should have been addressed before I picked up the vehicle. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/10/2022

    I'll meet with the management team at Toyota to better understand the issue. 

Bill Walsh Toyota - Scion is BBB Accredited.

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