Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car Nissan Rogue 2015, with about 36K miles. After a day the transmission started malfunctioning. We went back and they did an oil change. It got better for a few days but then it got worse again. We had bought an extended warranty but the warranty did not want to pay for the repair and neither does All in Auto. They sold me a car that was already bad and I believe there is a chance that they knew about the malfunction. All I ask is that they take care of the repair or allow me to return the car.

  Business Response

  Date: 02/10/2025

  We told the customer that we would help them with the warranty company but they refused our help. They took it to a dealership that seemed to be not truthful and did not know how to call in the warranty for them. They then brought it to us and we found out about the other dealership when we tried calling in the warranty but it was denied based upon the other dealership miss handling the situation. We cannot take the car back, the best we can do is offer a reduced labor rate to fix their car. They can call and speak to ***** or ***** about this option. 

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold me a faulty car with electrical problems, I purchased this car buy finance with 3000 down payment on February 28, 2024 .March 1st 2024 was discovered that the back up camera didnt work , automatic mirrors didnt work, automatic trunk didnt work , march 2, 2024 the sunroof got stuck open , I called they told me bring the car back a whole week from March 2nd , I take took the car back march 4th 2024 , I didn't get a call an update nothing , so l called them , they told me it was going to be $2500 to fix the issue pay them to fix or go some where else to fix it . I was sold a lemon , this car company has no remorse.

  Business Response

  Date: 03/18/2024

  The vehicle was sold As-Is. The backup camera never worked and no promise was ever made to fix that. The customer inspected and test drove the vehicle before purchasing. Other items were working at the time of sale. The vehicle is 10 years old and over 100k miles, it is not a new car. We inspect and recondition our vehicles the best we can, we offer different vehicles at various price points that reflect the condition they are in. We did not try to get $2,500 from her to fix the sunroof and trunk issue. We told her it would cost $2,500 to fix but we would be willing to participate 50% of the cost so she would pay $1,250 and the rest we would absorb. We are also not sure if the customer damaged the sunroof in anyway causing it to not properly function. She had the choice to pay for repairs at a heavily discounted rate or pickup the vehicle, she chose to pick it up. 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21443544
  
  I am rejecting this response because:
  You did not tell me the back camera didnt work , reason why the rep kept changing the position of the car , The car being old and driving fine has nothing to do with you not disclosing the car had an electrical problem , I had the car for 12 hours all of sudden these problems occur . No you chose not to disclose the defects on the vehicle to hurry up and sale the car , I didnt sign anything stating I accept the defects on the car . Like I said no inspection was done , if so old documents what not have been still in the glove compartment. You sold me a stormed damaged car from GA , that didn't get added to the title before crossing state lines. Stop selling faulty cars , the mirrors not working , the automatic trunk not staying open , the back up camera being blue , the sunroof being stuck all within 12 hours of me having the car is an electrical problem not to mention the smell of the trunk smelling like mold . So yes I wasnt paying  $2500 hundred or a friction of the cost for a car I purchased on February 29th 2024, that I made calls for on Video on the 1st and 2nd of march , car was returned march 4th because the 3rd was Sunday . After I just put 3000 down for a car thats only worth $11,000.00 . That was price at $13,000.00 and I ended up signing for $15,000.00 which **************** covered up , not to mention unauthorized initials and signatures thats not mine . You have a lot full of lemons, have the decency to run a decent business selling used cars that are reliable. Simp Sincerely,
  
  *********************

  Business Response

  Date: 03/29/2024

  The vehicle was sold As-Is. The backup camera never worked and no promise was ever made to fix that. The customer inspected and test drove the vehicle before purchasing. Other items were working at the time of sale. The vehicle is 10 years old and over 100k miles, it is not a new car. We inspect and recondition our vehicles the best we can, we offer different vehicles at various price points that reflect the condition they are in. We did not try to get $2,500 from her to fix the sunroof and trunk issue. We told her it would cost $2,500 to fix but we would be willing to participate 50% of the cost so she would pay $1,250 and the rest we would absorb. We are also not sure if the customer damaged the sunroof in anyway causing it to not properly function. She had the choice to pay for repairs at a heavily discounted rate or pickup the vehicle, she chose to pick it up. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21443544
  
  I am rejecting this response because: these are all lies , they sell lemons end of story , almost was out of an engine because the oil they had sitting was black that I had to immediately change , they did no car inspection on the vehicle, no where did I sign for a as is car , or sign where the car had electrical issues. The manager couldnt even speak up he make his reps take the heat , Im not the only victim here theres more . Stop selling bogus vehicles. End of story.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had advertised the vehicle on cars.com for around **** and nearly charged me over ****. I was in a car accident 6 months ago involving severe head trauma and have documentation supporting that as well, they knew the situation and took advantage of me please help

  Business Response

  Date: 01/08/2024

  The vehicle was advertised with an error regarding the price, several factors can cause an error including market adjustments, market pricing conditions and/or technology issues. I assume in this case the error was by a mix-up in the feed that was provided by a third party company. Which as you know happens from time to time and unfortunately they also do not take responsibility for errors that occur.  Also there is a $595 dealer prep fee that is listed on all our vehicles in the description, which looks like the customer is not taking into account. We did not "take advantage" of anyone and it is rather repaulsive to assume because of a pricing error and/or a technology error that we took advantage of someone. We had an appointment to go over things in person but he never showed up or contacted to reschedule.   

  Business Response

  Date: 01/08/2024

  The vehicle was advertised with an error regarding the price, several factors can cause an error including market adjustments, market pricing conditions and/or technology issues. I assume in this case the error was by a mix-up in the feed that was provided by a third party company. Which as you know happens from time to time and unfortunately they also do not take responsibility for errors that occur.  Also there is a $595 dealer prep fee that is listed on all our vehicles in the description, which looks like the customer is not taking into account. We did not "take advantage" of anyone and it is rather repaulsive to assume because of a pricing error and/or a technology error that we took advantage of someone. We had an appointment to go over things in person but he never showed up or contacted to reschedule.   

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21062883
  
  I am rejecting this response because:

  No where is there a 595 fee in the contract, that is a lie. There is a documentary fee which you overcharged me on as well which it clearly states the *** is 300 and you overcharged me ***** as well so add that to the **** you over charged me. Also you control pricing and advertising on cars and if contacted they can confirm who and when you adjusted the price and advertising, not a programing error.

  Business Response

  Date: 01/09/2024

  I'm rejecting the response...customer clearly is not understanding. I do not control pricing from cars.com platform as a third party is used for pricing and errors occur. Also customer is wrong regarding doc fee as state limit was $347.26 and is misreading and misunderstanding the required disclosure. The new state limit on the doc fee is $358.03. Customer is also wrong regarding the dealer prep fee as there is no separate line item for it nor does a dealer prep fee need to be itemized on the bill of sale, as it is taxable and therefore gets added to the price. You can view my inventory descriptions on my website which clearly states the $595 fee. 

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21062883
  
  I am rejecting this response because:
  

  The dealer is just responding with lies with nothing to back up his claims. Prove to us with a rep from cars stating you didn't control pricing, and that fee is labeled no where in the contract you can't just slap on to the price without disclosing it. You owe me ****, plus the 47+ you overcharged o. The doc fee because the contract it self states otherwise, it does not matter what you say.

  
  Sincerely,
  
  Judmir *******

  Business Response

  Date: 01/10/2024

  Attached is the disclosure of the fee advertised and the fee is added to the price as it is a taxable item and does not need to be listed or itemized. It also was explained and gone over at the time of sale, which all of this was and the contract and pricing was gone over at the time of sale. There is no extra $47 charge either!! I'm willing to make a one time offer of $850 reimbursement. Let me know if you would like to pick up the check or mailed. 

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'll settle for 850, please mail it to me. Thank you
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31st my wife and I purchased a 2018 Buick encore I had purchased warranty after a few days we called and cancelled the warranty. I was told it would be credited to the finance company after 2 weeks. Then I was told that the *************** sent the check back to them and it was taken care of. *** on the 4th week we are out $2050.00. The finance manager keeps coming up with different reasons why this has not been resolved. She also said she has sent a check and it came back but now should be ok. Back to **********. This check should be given to ** we are paying for it with our finance. I will be taking this to ******** ************************* they need to be stopped.

  Business Response

  Date: 06/28/2023

  Sorry but you are so misinformed, the money goes to the lender not you! It was resent again, the finance company sent the check back because we had the wrong address for that department. The check has now been overnighted. 

  Thank you

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car March 20th 2023 and put down $3,000 on a 2017 Equinox Black truck. May 3rd 2023 was my first payment which was $515. My job held my check because they messed up my money until *********** day which was May 16th. At this time I contacted ************************** and told them what was going on and it is documented that I wont be able to pay until then. On May 16th I called trying to make a payment and was told if I pay I was still going to get my car repossessed with no refund possible and I have to call my dealership. I contacted All in Auto and they told me I have to call Westlake and they was going to look into it and give me a call back. At this time I was getting sent back and forth. I texted the supervisor from All in auto and never got a respond on multiple occasions. I came up to All in auto to speak with someone and they told me they was going to contact me and told me not to pay the payment until they call me. I been texting the manager he never responded back so I had to keep calling into they finally told me it was nothing they can do. 2 weeks after, I got a call stating from All in auto that I can make a payment after the 2nd payment was due but told them I wouldnt have the money until that following Tuesday because I was told before it wasnt nothing they can do. I finally went back to all in auto after they still repossessed my car and was told they brought back the car and I cant get it back after I been trying to still make payments since May 16th and told them I will pay what is owe. The company never tried to help and I was giving bad communication and bad business. I was getting told one thing and was giving no options on how to get my car back. The manager told me she didnt wanna help me and they cant get my car back.

  Business Response

  Date: 06/21/2023

  ******** did not receive the 1st payment, therefore we were subject to buying the deal back and reposes the vehicle. If anything her complaint is either with ******** or herself for not being able to make a payment.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20160931
  
  I am rejecting this response because: that information is not correct. I was trying to make a payment but All In Auto kept giving me the running around telling me not to pay it then called 2 weeks later after I was told it was nothing that they could do. Then went back up there and still tried to pay it and again I was told there was nothing they could do. I also recently received a letter from a address that I didnt have on file stating that they brought the car back 2 weeks after we left All In Auto which at that time the lady told me she brought it back already which was a lie. The letter stated We could have payed the owed due but All In Auto told me I couldnt and this was from Westlake. All In Auto did not want to help me or try to give me my car back or even gave me options to try to get it back. This is all lies and bad communication All In Auto gave me. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/27/2023

  The information is correct. You cannot purchase a car and not make payments. Regardless of what you "think" this is a dispute between you and the finance company, not All In Auto. 

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20160931
  
  I am rejecting this response because: I TRIED to make a payment but YOU told me not to at first then call 2 weeks later telling me I can which I tried to, came up there and I was told there was NOTHING you could do so if I was trying to make the payment why wouldnt you let me make the payment then?? I was not even given options from the dealership on ways to even get it back which I found out I could have auction it back they basically played in my face. I had the money to pay and All In Auto wouldnt let me. Why I couldnt just pay the $1,030 that was owe that the letter stated? You know why? Because they didnt want me to have it back. They did everything in they power to drop the contract and that wasnt right. The financial people didnt drop the contract until ALL IN AUTO told them to. I called and that what I was told so whos telling lies here the financial or All in Auto? Because everything is recorded when you call 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/23 I stopped at this dealership ( All in Auto) looking to buy a car and after looking at a few cars there was one that interest me, after talking to ******* (salesman) for a while he suggested to put in a deposit of a $ **** deposit to hold the car until the next day. After researching the model of the car in question ***** XC90 I decided not to buy it. but when I told them I had changed my mind, they said the deposit was not refundable. From what I recall ******* never mention that the deposit was not refundable. They failed to inform us that deposits were not refundable. When I signed the bill of sale I noticed that they put the receipt underneath the bill of sale. If I would know that, I wouldn't give them the deposit.I believe that this is a deceptive practice of holding a deposit that was only to hold the car until the next day.

  Business Response

  Date: 05/01/2023

  This is the same complaint as #********. I have responded to the first complaint and you need to refer to that response. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/2022 I purchased a 2013 smart fortwo pure from all in auto contract number GAAF30AAF141 at the time of purchase they said that I need to have the warranty on the car that was $2000. In January 2023 I called the finance company to pay off my car and was told that I can cancel my warranty and get a refund because the warranty wasn't necessary to get the car from the dealer at time of purchase. On January 16, 2023 I canceled the warranty with ************ and they issued a refund check to all in auto to forward to future finance, the financial company I'm paying off my car , The warranty company sent out the check to all in auto on the 24th of January and all in auto says they haven't received it, I contacted the dealer several times saying that the warranty company wanted to get in touch with them about the check and I and the warranty company haven't been able to speak to someone about the case , they keep on saying someone will call you back it has been like that since February 2023 I hope you guys can help I just want to finish paying off my car .

  Business Response

  Date: 04/24/2023

  We were waiting for the finance company to send notice and request the amount owed. We have reached out to the finance company, we received the amount and have sent a check to Future Finance. They should be processing this by the end of the week. Thank you.

  Customer Answer

  Date: 04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19923941
  
  I am rejecting this response because:
  
  Hi I want to reopen my case 19923941
  Against all in auto.  They sent a check to future finance for $845.99 . The warranty company issued a refund check of $1,506 to give to future finance on January 24 2023. All in auto didn't send the whole refund amount to the finance company there is still a $660.01 refund amount that is owed. 

  Business Response

  Date: 05/02/2023

  The issue has been corrected and an additional check was sent. 

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************