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Business Profile

Garage Doors

JML Overhead Door Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for JML Overhead Door Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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JML Overhead Door Inc has 2 locations, listed below.

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    • JML Overhead Door Inc

      542 W Colfax St # 1 Palatine, IL 60067-2524

    • JML Overhead Door Inc

      P.O. Box 8272 Rolling Meadows, IL 60008-8272

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3-27-21 JML installed a lift master garage door unit. Plus replaced the rubber on bottom of garage door per my request a thicker one for weather reasons. The unit was installed a few weeks later I had problems with the unit. I called several times, he sent someone out to look at it. The repair man **** said it needed a new unit he had to order one. Replacement came in and he changed it out as well as Changing the rubber piece on garage door bottom. This was also coming off and getting stuck. Maybe about 2 months tops I stated having trouble again. The garage door would not open or close without you holding the button down to function. Therefor the remotes were useless. I then called **** owner and ***** his wife who answers phone at times. **** was impossible to deal with him and his wife tried to put me off by saying they had no help he fired **** he was the only one running his business his days were long and I lived farther than he wanted to travel. I had no rope on him to do the job he new when he sent someone out for an estimate maybe 45mins away. That was the excuse, well he came out a few times in and out said its all working now and I dont see a problem Maybe keep the kids away from the eyes. I new and told him I think the one eye is bad because the bolt dont tighten and the eye keeps dropping down and they both have to be level. Nope he didnt agree said It is fine maybe I dont no how what I am doing! I was more than patient and understanding with his timing and staffing issues. But at end day I am a customer That paid and I am having issues. I would literally have to hold the button up or down with my hand . I am 62 on disability and have health issues. So I gave up after he Ignored me and stalled me acting like I am Making this up. Why would I want tp deal With this. Well the unfortunate happened About a month ago and now the garage Door dont open or close at all unless I stand on a ladder and press the buttons. I took it upon myself to call the company lift master and ask them. A teck did testing from his end. I followed his directions. He found one of the eyes to be the problem. He said he would send me a set of them at n/c warranty exists have the installer replace them. Received them and for over 2 weeks been calling JML and he is rude his wife gives excuses and **** owner tells me in a job call u back I can come on this day or that day and never does. Last call last week he told me to use the pulley to get it up and down. I am lucky to open a bottle of water with the disability in my hand. I have to drag garbage cans thru my kitchen to go thru the front door. This is ridiculous!! All I wanted was this to be fixed and I did all I can do by myself. Today 6-7-23 I called JML he **** answered I told him who I was and repeated in a job cant talk call you back. I said hay wait you been saying that and last week as well and you were Coming sometime this week maybe. I even asked him what problem he had with me I am a paying customer that had issues and have now more. I have the parts I need him to come and change the eyes and get the garage to open and close .This is what I want the door to function as it should . Can you please help? Now when they see my number they dont answer. I am a nice lady been so so patient when I have to call JML it gives me anxiety because I no at end call they hang up and go on with their day. Can you please Help me to get JML to come out and fix the issue? I do not have money to call another garage door company fixed Social Security disability check and I should not have to. Parts are even here in a box.Desperate for help this is exhausting to even get in and out of my car when I go In or out . Thank you

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