We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Northwest Oilers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/7/23, I was driving eastbound from the *********** on the *********************************************************. I heard a clank under my car, I looked in the rearview mirror and saw something bounce to the side of the road. My oil light went on and I became immediately concerned. I nursed my car over to ************* at ********************** ********.The mechanic stated my oil filter had fallen off. I walked down ************* and saw the oil slick and located the oil filter on the side of the road where I heard the clank. The mechanic at Advanced Auto noted it was the wrong filter for my car. Advanced installed the correct filter, and refilled the oil, etc. Advanced Auto was concerned there could be engine damage. Advanced Auto provided me with a carfax report proving that Northwest Oilers was the last place to service my car. I took my receipts to NW Oilers to request a refund and for them to pay for the work done at Advance Auto. ***** the manager admitted it was the wrong filter for my car and that "***" the owner could write me a check for the expenses, but *** would be in the following day at 8am and I could come back. On 4/8/23, I returned to NW Oilers with all my paperwork and met with ************************* the owner. He denied performing the original oil change stating he doesn't use ***************** filters. There is no proof the filter came from his shop. He then threatened to call the police. (fyi-I'm a senior citizen) I called Service Champ the oil filter supplier, information I obtained off the side of the filter. I talked to ****. **** is the account representative for Northwest Oilers in ******** and has been for over 25 years.********* is his customer.**** confirmed it was the wrong filter for my car. **** stated Service Champ supply's filter OF4622 to ********* regularly.However the inventory system does not track individual filters. ********* won't refund my money or pay for repairs at Advance. It's clear NW Oilers made a mistake.They should be honest.

Northwest Oilers Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.