Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Commnication was inadequate on the purchase of the vehicle and inspections made on the vehicle post-delivery regarding damages from in-transit that was explained by the dealer would be covered. They offered an amount that did not cover the cost for replacement parts. As well as did not annotate all the previous damage on the vehicle prior to purchase. Communication in rectifying the situation ended with sending in paperwork to accept the amount the dealer offered with it going ignored. It has been months with no resolution.

  

  Business Response

  Date: 12/27/2023

  I would like to extend our sincere apologies for any inconvenience you may have experienced during your recent visit.
  
  At Arlington Acura, we are committed to providing exceptional service to our valued customers, and it is disheartening to learn that we may have fallen short of your expectations. Your satisfaction is of the utmost importance to us, and we want to ensure that any concerns you have are addressed promptly and effectively.
  
  To further discuss the issues you encountered and to find a resolution that meets your expectations, we kindly request that you reach out to our General Manager, *************************. ******************** can be contacted directly at ************ or via email at ****************************************************.
  
  ************************* has extensive experience in addressing customer concerns and will personally oversee the resolution process to ensure that your experience with Arlington Acura is positive and satisfactory.
  
  We understand that your time is valuable, and we genuinely appreciate the opportunity to make amends for any inconvenience caused. Your feedback is invaluable to us, as it allows us to continually improve our services and better meet the needs of our customers.
  
  Thank you for choosing Arlington Acura. We value your business and are committed to ensuring that your future experiences with us surpass your expectations.

  Thank you,
  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18 2020 the business committed to providing me an extended warranty. I have reached out numerous times to different representatives over the course of the last 3 years in order to try to receive information regarding this warranty and have sent emails requesting this information to which there has been no response from the company. I have been told a number of times that someone would be reaching out to me however it never happens. I fear that Arlington Acura may be trying to scam me.

  Customer Answer

  Date: 11/09/2023

  I am looking to be contacted by the company in order to receive the information that is related to my extended warranty.

  

  Business Response

  Date: 12/27/2023

  I would like to extend our sincere apologies for any inconvenience you may have experienced during your recent visit.
  
  At Arlington Acura, we are committed to providing exceptional service to our valued customers, and it is disheartening to learn that we may have fallen short of your expectations. Your satisfaction is of the utmost importance to us, and we want to ensure that any concerns you have are addressed promptly and effectively.
  
  To further discuss the issues you encountered and to find a resolution that meets your expectations, we kindly request that you reach out to our General Manager, *************************. ******************** can be contacted directly at ************ or via email at ****************************************************.
  
  ************************* has extensive experience in addressing customer concerns and will personally oversee the resolution process to ensure that your experience with Arlington Acura is positive and satisfactory.
  
  We understand that your time is valuable, and we genuinely appreciate the opportunity to make amends for any inconvenience caused. Your feedback is invaluable to us, as it allows us to continually improve our services and better meet the needs of our customers.
  
  Thank you for choosing Arlington Acura. We value your business and are committed to ensuring that your future experiences with us surpass your expectations.
  Thank you,
  ***********************
  HR Director
  *******************************************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle 12/20/22. Check engine light came on 10days after having it. Dealership kept the car for 4mos trying to figure out what the issue is. so its almost April when I get the car back. I take it In got an inspection because the brake pedal goes straight to the floor in aug/2023. Got a $10,000 bill for all the issues with the car in the brake system that were pre existing. 10 mos in and the car isnt drive able. Engine work needs to be done. Ive really only driven the car for 6mos and the engine clunks out. Not to mention my finance company has no idea about a down payment Of $2,000 i put Down on the vehicle. Where did the money go??? **** asked several times for paperwork breakdown on the vehicle and theres never a sales manager available to get me the paperwork. The car was listed for 15k my loan is financed for $25, how is that?? I called *********** ***************** to tell him the car isnt drivable he says oh well theres nothing we can do!! I said The initial issue was check engine light and brakes! The engine light is on again but this time the engine is gone. Why would i pay For a preexisting issue on a major part.

  

  Business Response

  Date: 12/27/2023

  I would like to extend our sincere apologies for any inconvenience you may have experienced during your recent visit.
  
  At Arlington Acura, we are committed to providing exceptional service to our valued customers, and it is disheartening to learn that we may have fallen short of your expectations. Your satisfaction is of the utmost importance to us, and we want to ensure that any concerns you have are addressed promptly and effectively.
  
  To further discuss the issues you encountered and to find a resolution that meets your expectations, we kindly request that you reach out to our General Manager, *************************. ******************** can be contacted directly at ************ or via email at ****************************************************.
  
  ************************* has extensive experience in addressing customer concerns and will personally oversee the resolution process to ensure that your experience with Arlington Acura is positive and satisfactory.
  
  We understand that your time is valuable, and we genuinely appreciate the opportunity to make amends for any inconvenience caused. Your feedback is invaluable to us, as it allows us to continually improve our services and better meet the needs of our customers.
  
  Thank you for choosing Arlington Acura. We value your business and are committed to ensuring that your future experiences with us surpass your expectations.

  Thank you,

  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchased:06OCT Car:Acura **** MDX We traded 2023 ****** as $33.000 Down payment as $4,000 Dealer suppose to pay off my ****** auto loan as $43,080.27 We got deal and signed the contract on 06OCT I received some denied letter from several bank and checked my credit report by myself,found out the dealer did credit check without my authorization on 13OCT and 23OCT ,According to the credit report.We called the dealer at 29OCT and they told us that they cant finance as we signed on 6OCT.They asked us to get co-signed and $10,000 down payment more.We told them that deal is done already and they dont have any right to do credit checks without my authorization,also they have to pay off my ****** loan long time ago.They just told us that they will contact their financial and let us know but havent received any information from them .its been a week and even we tried to contact them,we cant reach the financial manager.Our payment for ****** which we trade is coming on 25NOV and if they cant done by that due date,itll be late payment on my record.Are there any way we can let the dealer done the financing which we got deal already and dispute my hard inquiries because of them

  

  Business Response

  Date: 12/27/2023

  I am writing to follow up on your recent visit to Arlington Acura on October 6, 2023, where you expressed interest in purchasing a vehicle and completed a credit application with us.
  
  Firstly, we would like to express our gratitude for considering Arlington Acura for your automotive needs. We genuinely appreciate your interest in our products and services.
  
  Upon reviewing your credit application, we regret to inform you that, unfortunately, we were unable to secure financing for your desired vehicle. We understand that this news may be disappointing, and we want to assure you that we have explored all available options to try and meet your financing needs.
  
  In an effort to maintain transparency and keep you informed, we have attached a copy of the credit application you submitted for your review. This document provides a detailed overview of the information we used in the financing process that you provided.
  
  We understand that securing financing is a crucial aspect of the vehicle purchase process, and we regret any inconvenience this situation may have caused. Our team at Arlington Acura is here to assist you in exploring alternative options or addressing any questions or concerns you may have.
  
  If you would like to discuss this matter further or explore potential alternatives, please feel free to reach out to our General Manager, ************************* at ************ or ********************************************* We are committed to working with you to find a solution that aligns with your financial needs and enables you to secure the vehicle you desire.
  
  Once again, we appreciate your interest in Arlington Acura, and we remain at your disposal to address any further inquiries or provide assistance in any way possible.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20817881
  
  I am rejecting this response because:

  when I signed the credit check,they only show the page for signature and didnt mention anything regarding my occupation and salary with h they input on their system and I just signed because I told them my occupation and salaries in person and trusted them but when I went the dealer to return the car,I asked them to give a copy then I found out they lied about my occupation and salaries.i never told them my occupation is manager and they put the salary as twice I told them it wasnt I told the sales person but the manager was like its not my fault its me that I didnt check and signedI felt like they just wanted to sell and didnt tell us any detail and it still ridiculous that they suddenly told us they cant finance after a month with so many credit run which affected my credit scare down about 30min which also affect for 2years to mess up my any further loan

  They shouldnt have done those thing and make the customer horrible experience which affected me to be scared to deal with car dealers 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2023, I spoke with a representative, named *****, from the financial department. My request was to cancel my car's extended warranty, which was a 3 year warranty I purchased in December 2021 for $2,311. I was told in Dec. of 2021 and by ***** that I could cancel anytime and receive a prorated refund, should I decide to. On June 29, I filled out the cancellation form that ***** sent me emailed it back to him for processing. I received no response for 2 weeks. I then followed up on July 13th with him. He responded and told me that there was now 'a new process for cancelling,' and that I had to fill out more forms on a website, called: ******************************** then proceeded to complete all the required steps on that website for cancellation. I was told on the website that processing could take up to "60 days." However, I received no confirmation email after filling out the website application. I did, though, reach out to ***** after filling out the application to let him know I'd completed it. On August 13th, 1 month later, I reached out again to ***** for an update, as I had heard nothing from him or any other updates. To my surprise, my email was not delivered because ***** no longer worked at Arlington Acura (owned by Rohrman Auto). After I discovered this, I have proceeded to call and leave voicemails between August 13th and today, September 27th, to the finance department. I would guess that I have left maybe ***** in total. Not one of these voicemails has ever been returned. I did have a person pick up the phone a couple weeks ago, named ****, and he said he'd get back to me ( but never did). I then have been calling the sales department the past 2 weeks. I've spoken with ******, who has promised now 3 times that I'd get a call back from someone or ****** the branch manager. Yet, I've still not gotten a call back. It's now been 3 months since I filed for cancellation, and well over 60 days since my 2nd filing, and I have no refund.

  

  Business Response

  Date: 12/27/2023

  First and foremost, I want to express my sincere regret for any inconvenience you may have encountered while seeking assistance at our dealership. Providing exceptional customer service is our top priority, and we acknowledge that we failed to deliver on this occasion. Rest assured, your feedback is invaluable to us as we constantly strive to improve our services and provide the best possible experience for all our customers.
  
  To address your concerns, I would like to assure you that our team is already taking the necessary steps to prevent similar situations from happening in the future. We are conducting additional training sessions to reinforce our commitment to customer satisfaction, and we will be closely monitoring the quality of service provided to ensure that this does not recur.
  
  Regarding your warranty, we understand that you may want to cancel it due to the unsatisfactory experience you had. To initiate the warranty cancellation process, kindly visit our website at www.banyansmart.com/cancel. This will process the warranty and issue a check.
  
  Once again, I extend my sincere apologies for the inconvenience you faced, and I want to assure you that we are committed to making every effort to regain your trust. We genuinely value your business and hope to have the opportunity to serve you better in the future.

  Thank you,

  ***********************

  HR Director

  ********************************************

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Since my initial complaint filing, I have received reimbursement. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my car loan and the selling price to me after the loan was done was 28K and when i sign the new contract to buy the lease. the employe from Arlington Acura never give the amount and after a few weeks i find out that the amount they charge me was a little over 41k and the paid off was only 28K i don't know if. they take advantage because I'm Spanish but they charge me over 13K extra with no explanation.

  

  Business Response

  Date: 09/12/2023

  I apologize for the disappointment and inconvenience you experienced during your recent visit to our dealership. We value our customers' satisfaction above all else, and it deeply concerns us to hear that we fell short of meeting your expectations.
  
  First and foremost, I want to express my sincere regret for any inconvenience you may have encountered while seeking assistance at our dealership. Providing exceptional customer service is our top priority, and we acknowledge that we failed to deliver on this occasion. Rest assured, your feedback is invaluable to us as we constantly strive to improve our services and provide the best possible experience for all our customers.
  
  To address your concerns, I would like to assure you that our team is already taking the necessary steps to prevent similar situations from happening in the future. We are conducting additional training sessions to reinforce our commitment to customer satisfaction, and we will be closely monitoring the quality of service provided to ensure that this does not recur.
  
  Regarding your warranty, we understand that you may want to cancel it due to the unsatisfactory experience you had. To initiate the warranty cancellation process, kindly visit our website at www.banyansmart.com/cancel. The webpage provides a step-by-******************* to help you through the process.

  Once again, I extend my sincere apologies for the inconvenience you faced, and I want to assure you that we are committed to making every effort to regain your trust. We genuinely value your business and hope to have the opportunity to serve you better in the future.

  Thank you,
  ***********************

  HR Director

  *******************************************

   

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a mess! I puchased a used vehicle from this dealership on 1-14-23. I'm unable to register/title the vehicle. It's now 5-1-23. I still do not have the required paperwork from the dealership to title the vehicle from [5 mths] ago. I have called the Arlington Palintine Acura dealership for over 2 months and revieved nothing but smoke and mirrors.[List of events]-recieved dirty title with a active lean still attached to the vehicle, 1 month after temporary tags expired. The packet did not contain the $791 check to title vehicle.-called the dealership for another temp tag, they stated ******* only allows 1 temporary tag per vehicle, stated they would cover my legal cost if I was pulled over, you can understand why I don't believe them and unacceptable.-called several times to dealership and transfered to voice-mails with no call return.- got ahold of Lexus of Palintine who handles accounts payable for several local dealerships in Palintine, including this Acura dealership. She issued the check that should have been sent with dirty title, which arrived a week later.-went to local county clerks office to title vehicle and was denied because the ****** late title and check has a active lien still attached to the vehicle.-played cat and mouse again and had to carry all of my financial/dealership paperwork with me for a week while working at hospital, very inconvenient.-4-28-23 contacted a consumer Attorney in **********. I was instructed to call the Gm for a opportunity to correct this situation before proceding with legal, I'm still waiting for his call.I have been instructed by my attorney to call my finance company and explain this loan is in default due to the dealership withholding/failing to provide title for registration. I'm instructed to call the ************************* in *******/dealership services and file a formal complaint. I've submitted a formal complaint with Acura Corporate

  

  Business Response

  Date: 05/24/2023

  I apologize for the delay in when you received your title work. You were in communication with ****** and ******* in the accounting office about your paperwork.  Your temp tag expired on March 16th, and your paperwork was sent overnight to you prior to March 16th.  You called ** on April 11th that the tax payment check was not in the envelope, this was an error on our part and was sent overnight the same day.  We offered to pay any late tax fee's you had with the state, however, we have not received any amount.  Please reach out to *************************, General Manager, at ******************************************** or ************ with the late tax amount and we will be happy to refund you.

  Thank you,

  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car 11/12/22. Had car about 3-4 days and car broke down. Arlington Acura towed it back to their garage to fix. We were told they needed to order a part and it was on back order, not sure when it would come in. Mid-January 2023 we were told part was in and repair was made. Took car home for one day and car broke down again. This time it was something different than first issue. Arlington Acura towed it back to their shop to fix. They then told us they were not going to fix car anymore and we had to choose another car off their inventory. Chose another car and took home. On Monday 3/20/23 I received a call from ****** at Arlington Acura stating they could not find financing and I had to bring car back. I said OK, but I wanted to make sure the first car loan was paid off since they had the car. I had been calling the finance company and Arlington Acura since we returned first car in January about it being paid off. Tuesday, 3/21/23 I was to bring car back to dealer. I called after work to the finance company for the first car to make sure loan was paid off. ************************** had not been paid and they had never received any calls from the dealership. I then text ****** at Arlington Acura and told him I would not be bringing the 2nd car back until I could confirm the first car loan was paid off. I called him again on Thursday 3/23/23 and got his voice mail so I left a msg stating that I wanted to give them a chance to let me know how they were going to handle the issue and that I would be contacting an attorney. No work or response from dealership since. I have been having no luck finding an attorney to take the case in the suburbs. I was not wanting to go into ******* for an attorney, but I will if I have to. I would like to resolve the case with the dealership paying off the first loan and returning my down payment and 2 payments I make to the first loan company totaling about $2000.00.

  

  Business Response

  Date: 04/03/2023

  Arlington Acura has been in contact and has an appointment to pick-up the vehicle at 10:00AM on April 4, 2023 and deliver two checks to *****************  Once the vehicle is in our possession, we can pay the vehicle off.

  I apologize we were not able to get financing approved on your second vehicle purchase.  Should you have any questions, please reach out to *************************, General Manager at ************ or ****************************************************.

  Thank you,
  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El 1 de oct intente comprar un carro me dieron un carro con un ********** de $4000 no me dijeron cunto iban hacer los pagos me dieron la camioneta * a los 4 das me llama el vendedor diciendo que **** que llevar ms ********** o regresarles la camioneta por que no haba aprobado ninguna financiera les regres su camioneta * me regresan mi ********** * ahora en este ao intento colmorar otro auto * me dicen que no **** por que la financiera *********** me ***** un carro a los 3 meses * el ****** realizo 3 pagos a esta financiera *o jams hice ningn pago por que les regrese el carro adjunto el cheque que me regresaron mi ********** busco que le quiten ese historial que nunca existi o dicha compra * deuda fui al ****** * me dicen q no pueden hacer nada * de comportaron groseros

  

  Business Response

  Date: 04/10/2023

  We thank you for visiting Arlington Acura.  You did try to purchase a vehicle from us but unfortunately we were not able to secure financing.  You did not have a loan open on the vehicle.  We did allow you to drive the vehicle home, but did not have approved financing.  Since we could not secure financing, we did have to have the vehicle returned to Arlington Acura.  There was no loan opened. If you have any questions, please reach out to *************************, General Manager at ************ or ****************************************************.

  Thank you,
  ***********************

  HR Director

  *******************************************

• Initial Complaint

  Date:03/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently experienced fraud at *** Rohrman Arlington Acura In Palatine and I hope you can take a few minutes to read my email..On 11/19/2022 we bought a used Tesla Model S from *** Rohrman Arlington Acura In Palatine for $37,400. However, my purchase agreement says I purchased the vehicle on 12/15/2022, but I wasnt even at the dealership at that time, and I didnt sign that agreement.On 11/19/2022, me and my wife were together in the office of *********************** (Finance Manager) when we specifically declined all protection plans for this vehicle, especially since it still has Teslas Infinite Mile Warranty.On top of all this, I was given incorrect permanent non-** registration license plates, because the ** registration license plates are different for ********.***** told ** I was approved for the car loan by *****, but he has to call ***** later, so I was free to take the car and leave. The only paperwork I was given was the Sales Tax Transaction Return form (dated 11/19/2022), and nothing else!Months went by until I saw my car loan, and the amount financed didnt make sense. I emailed Agron on 12/23/22 asking about the incorrect loan amount but I never got a reply. Eventually I made time to return to the dealership to ask for the Retail Purchase Agreement in person, which Agron reluctantly printed out for me.Please see what was charged without my consent;Windshield$500 Smart Tech Pro $4,900 Driver-Care$2090 GAP$1,200 Incorrect License Reg Fee$151 Total:$8,841 This is 24% of the vehicle price in unwanted extras.I have also been paying interest on this additional $8,841 because that was added to my high-interest loan.I asked Agron for a refund of $8,841 but he said that the only thing he can do is direct us to this non-functioning website:***************************** looks like a broken copy of another unrelated website:************************* have attached the documents which all contain my forged signatures.

  

  Business Response

  Date: 04/03/2023

  Arlington Acura can cancel the warranties that were purchased by visiting banyansmart.com/cancel and fill in the information.  Should you need assistance or have any questions, please reach out to *************************, General Manager at ************ or ****************************************************.

  Thank you,
  ***********************

  HR Director

  *******************************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19580498
  
  I am rejecting this response because:
  

  I still have not received a refund for anything after many months of trying.
  *********************** replied to me via this BBB complaint, so I sent an email to ******* and and ************************* but got no response.
  I have filled out banyansmart.com/cancel several times with no response.
  I called and sent emails to at least 10 different people including their management, but I have been completely ignored.
  My paperwork signatures were forged for a total of $8,841 in extras which I specifically said I did not want.
  

  Sincerely,
  
  *****************************