Reviews

This profile includes reviews for Napleton's Palatine Subaru's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Napleton's Palatine Subaru has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Napleton's Palatine Subaru

  1911 N Rand Rd Palatine, IL 60074-1193

• 

  Napleton's Palatine Subaru

  110 W Golf Rd Schaumburg, IL 60195-3604

Review Details

• Review fromLawrence M

  Date: 08/29/2024

  1 star
  I recently purchased a 2024 Subaru Outback from Napletons Palatine Subaru. This was my wifes first car purchase using her own income and loan. We were told the car had ***** miles, which was verified verbally, in text, and to our bank. After payment, we received documents to sign, which my wife, who is Thai, signed where indicated. The documents were sent via next-day *** with a return package. Since everything was already verified, she expected it to be routine. Unfortunately, the car arrived with ***** miles1,217 miles more than disclosed.We contacted the dealership immediately. *** acknowledged the issue but insisted that, since we signed the paperwork, there was nothing we could do about it. Our banker, who processed the loan, said hes never heard of such a significant discrepancy. He has all the communications, including texts, and is looking into what can be done.The delivery process was also problematic. The shipping company was 7 hours late, and my wife had to accept delivery on a busy highway with our two small children while I was out of town.Whats more troubling is that *****, the finance manager, who was responsible for providing accurate information, had driven the car for those additional miles. Despite initially offering $1,200 to resolve the matter, the dealership later reduced the offer to $500 or $600, which is unacceptable.We had hoped to share positive reviews about our experience. However, given the situation, we may instead share well-documented reviews that reflect our true experience. I urge caution in dealing with Napletons Palatine Subaru.

• Review fromJoshua H

  Date: 05/05/2024

  1 star
  ********************* was polite, yet the entire interaction reeked of deception. ******************************* assured me over the phone that the forty-minute drive to the dealership was justified, promising they were eager to meet my budget and provide a respectable trade-in value for my car. Despite my initial reluctance due to the distance, ******** convinced me to visit, claiming she had relayed my financial terms to *******************, one of the managers, who was supposedly prepared to meet these terms.Upon arrival, it was clear there was no genuine intention to meet my needs. I was assigned a teenage salesperson, only a week out of training, lacking enough knowledge about the vehicles or the sales process to see the deal through. Worse, I was taken for a test drive in a Forester that was already being negotiated by another buyer and was sold out from under me during my discussions at the dealership!From the beginning, I was transparent about my expectations and offerings. Throughout the process, I was reassured that my terms were reasonable and achievable. However, *****************************, the sales manager, presented a proposal far beyond my budget, severely undervalued my trade-in at a mere $1,000 deduction, and wasted my time and a very long drive.For better service and value, speak to Iusten Baciu at ****** Subaru, *************************** at ****** Subaru, or ********************* at Grand Subaru. They're all quality individuals first and salespeople second.My experience at Napleton's Palatine Subaru was profoundly unsatisfying, typifying a deceitful dealership engaged in a classic bait-and-switch. They seem to value profit over genuine customer service. To **********************, my advice is simple: rectify your business practices before public opinion turns irrevocably against you for prioritizing profits over genuine customer service.

• Review fromLa. B

  Date: 09/23/2023

  1 star
  I would never ever buy a car from this dealership again. They lie, you have to constantly call them to make sure they are doing their jobs. The car buying process was ridiculous and took months. They break promises, state they will call to follow up on things and do not. I have been waiting on a title to be sent to the appropriate party and plates for months. I had a general **** manager set a meeting to call to check on where a title is for a morning I had to rearrange my schedule, only for him to flake. He set up a morning meeting and did not even come to work until the afternoon. They waste your time, do not conduct themselves professionally and literally should not be in business. This has been the worst experience purchasing anything ever. I have called over 20 plus times in a 5 month span just to check in on statuses of things. An extremely poor business along with their affiliates.