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Business Profile

Voice Over Internet Protocol Sales and Service

Jive Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to adjust my account for several weeks now to no success. The initial technical support agent promised to assist me and did not follow up with my request. Then a so called advocate was supposed to reach me back back also to no success. I am trying to complete a simple task with no recourse. Long hold times, failed promises. I might just end up closing my account if this does not get resolved. All I need to do was to add an additional six phone numbers to my account.. They claimed to have put in a ticket and I keep asking for an update for this ticket to their email address of, ***************************** to no success. No one ever answers me, I don't know what the status is. This customer service is UNACCEPTABLE! I have a complete list of emails and recordings proving my attempts to get in contact and no response. I will NOT tolerate such lack of service. I demand answers and resolution NOW. Ticket #********

Jive Communications is NOT a BBB Accredited Business.

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