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Business Profile

Health & Medical - General

Avantara Palos Heights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health & Medical - General.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around December 25 I admitted my mother to Avantara. She didnt have insurance (a new policy started January 1st 2025) so I had to pay for 2 months housing $20,248. I was told that once she leaves the facility they will return the balance thats owed. My mother was only there roughly 12 days. When I first called ****** (who works in accounting) she told me that a bill was sent to the insurance company to see how much they would cover. When I called back a week later to at least see how much the bill was, she placed me in voicemail where I asked and left my return number. This has been the recurring issue each week with no response from her.  

    Business Response

    Date: 02/07/2025

    Hello, 

    We have been working with Mr. ***** on this matter for several weeks. Our *************** Manager has spoken to him numerous times regarding this matter. It has been explained to him that the refund can take up to 60 days to ensure insurance payment has been received. We have contacted him again today to answer any additional questions. He asked what the expected refund amount would be and that was answered. He was satisfied with that and requested a call back on Thursday, 2/13, with an update on the *** for the refund. We have notified our corporate billing team of his concerns. We have requested an expediated partial refund, if possible. Please let me know if any additional information is needed. 

     

    Thank you, 

    ******* ********

    ********************************************************** 

     

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

Avantara Palos Heights is NOT a BBB Accredited Business.

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