Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of club pilates for over a year now. due to unforeseen circumstances, i have to move out of the country. section 5 (b) of the club pilates contract states the following : "if you move more than 25 miles away from your original club of enrolment, and club pilates is unable to transfer your membership to a comparable membership within 25 miles of your new residence then you may cancel this agreement without penalty".I have provided Club Pilates a copy of my new ID with the new address listed, and they are not able to transfer the membership to a comparable facility. So per contract, i should be able to terminate my contract without penalty. I brought this issue to their attention, and they refused to cooperate, and attempted to charge my credit card. in my opinion, this is a breach of contract and i shouldn't be charged for early termination of membership. please see a copy of the contract attached to this complaint.

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enrolled to Club Pilates and since I have started I have received several additional fees for late cancellation and no show. If I did not cancelled I did show. The no show fees are all invalid. Additionally as of 3/27 I have pulled my back which caused me to cancel at the last minute on 3/27. on 4/3, I cancelled at 6:40 pm rather than 6:30 pm for the 6;30 am class on 4/4. Few hours later, I noticed I was added to the class again. How did I make the waiting list if I cancelled the booking. I re-cancelled and sent them a note, on top of it, I was charged $15 for no show. I spoke with the Club Pilates Manager in Park Ridge where she would not hear it. On top of if, I just got charged $229 for the month of April, they are cancelling my subscription immediately without prorating the membership. I am requesting a refund of $45 fees for the invalid fees for week of 3/27 + $229 membership fee for the month of April. Thank you

  Customer Answer

  Date: 04/21/2023

  club pilates ****************************************************************************

  Location of Club 

  Pilates ************** Ridge, ********
  Address: **************************************************************, ** 60068
  
  Phone: **************

  I pulled my back the evening of March 26th,  I cancelled all the classes that I had scheduled for that week, still I have received several cancellation fees and no show fees.  On April 3rd, I cancelled a class that it was scheduled for 6:30 am on the 4th.  The class was cancelled at 6:40pm,  around 8pm , I noticed I was re-added to the class as 'You made the waiting list'. I cancelled immediately.  The next day I was charged 2 late cancellation fees and 1 no show fees for the same day, same class.  I called them to explain that I had pulled my back and I was still in great pain, and disputing the charges occurred on April 4th.  I was told that it needed to be reviewed with the manager later that day. I was then contacted saying that I was responsible for all those charges.  These types of fraudulent charges have appeared on my credit card even when I show up for a class, which they do not want to address.  I asked them I would like to cancel. They cancelled me immediately but refused to send me the fee of $229 that I was charged on March 28 for the month of April  (March 28-April 27).