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Business Profile

Publishing Consultant

Billiards Digest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billiards Digest is a monthly magazine.Several times in last 6 months since subscribing (August, 2024)I have needed to contact them, Phone messages are useless; apparently they don't get them or choose to never return calls, plural !This "***" woman finally answered at number312-341-1110 and stated, "Oh, I just got your call!!??' from 9 days before. Since they, or the post office aren't reliable (I am, by the way, receiving all other subscribed magazines)i would like a refund, please. Thanks for helping.

    Business Response

    Date: 03/24/2025

    As a printed publication mailed through the **** we have no control over the delivery. We understand issues can sometimes be lost or damaged in the mail. We have thousands of subscribers that receive the magazine without a problem on a monthly basis.

    However, when a subscriber misses a copy, we will always give 2 options: sending a replacement or extending the current subscription for the missed issue.

    This person ***** ******* was very rude and upset that *** did not remember speaking to him 9 days prior. Since there is a high call volume it is not possible to remember every conversation. He was contacted by email asking him to wait until 3/14/25 to request a replacement issue as the **** provides a 2-week window for delivery (which started 2/28/25.) 

    It seems he called on 3/14 to request a replacement, but unfortunately that call was not received. Possibly technical issues but no factual reason.

    He purchased his 1-year subscription for $32.00 starting with July 2024 and received 6 issues. He did have to request a replacement issue for December which was sent 1st class. He requested his subscription be cancelled due to no delivery of the March issue.

    It has been cancelled and he is being refunded the unused portion (6 issues) for a refund of $16.00

     

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Billiards Digest is NOT a BBB Accredited Business.

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