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Business Profile

Tour Operators

Guardian Music and Group Travel

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromVicky R

    Date: 07/16/2024

    1 star
    Guardian staff did not listen to customer concern. Very poorly planned and even worse was the execution. They care about collecting money. They do NOT care about the customer experience. Other participants scheduled to order and eat at **************. While others at Spegetti factory only served pasta with no protein option and had paid the same total fee as those that went to *********. Also concern expressed about underage participant with anxiety told they had to eat with participants they didn't know and could Not eat with family. Repeatedly told this. Terrible experience! Daily awful planning and treatment of participants. Unequal experiences such as better hotel accommodations for some but again everyone paid same fee. The most time spent waiting. Waited on busses, hotel elevator, for boarding passes, etc. Band members not in group photos as Guardian staff did not ensure all were present. I will never use this travel group again as they clearly only care about the money and not providing even a good experience to those who pay for services. Guardian staff partipated in sights and events but did not ensure events were set up to be enjoyed by participants. The unpaid teachers/chaperones were expected to do the majority of Guardian staff work and I overheard Guardian staff tell chaperones not to complain to participants when nothing was planned or explained to chaperones and participants. I paid to be treated like I didn't deserve to eat with my family, sit with family at planned events, and unheard when expressed concern of poor treatment and service. This trip was presented as a privilege yet all they want is $. I won't ever travel with this company again. I would give them a negative # of star rating if possible.
  • Review fromErin M

    Date: 02/29/2024

    5 stars
    Great company!I recently went on a trip to ****** with ******************************************** and the experience was absolutely unforgettable!Couldn't recommend Guardian more!

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