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Business Profile

Web Hosting

EBoundHost.com

This business is NOT BBB Accredited.

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1

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  • Tom M

    Date: 01/26/2024

    It is with great sadness that I write this review of **********. I have been a long term customer of over 20 years. The company was only one year old and not even incorporated when I started with them. Art and ***** gave me stellar service for many years. As the company grew, they took on new employees. I spoke to them less and less.I have had a vps with them for more than 10 years. They switched me to it because I was hosting several sites by that time. A few years ago, the server software began going out of date causing visitors to my sites to get security warnings. Support for the current server software ended in 2021. I asked support about it several times was told that they would need to switch me to a newer server because the server I was on had outdated hardware. It never got addressed.I have kept a debit card on file with them since the beginning so they could do auto pay. My card expired 4 months ago and I updated my card information on their website. Everything was fine until last month when they did not auto debit my card and turned my services off. I called and thought I had it straightened out until a week ago when they shut me down again.Upon paying, the service came back up except I was locked out of everything. Email accounts, control panels... everything. When I contacted support, they told me that they no longer were offering unlimited websites, do I would have to delete all but 5 of my sites in order for my server to be unlocked. No warning, nothing.I used to love ********** and truly believed that I would be a customer for life. My business is suffering because I am locked out of my email and they have done nothing to be helpful. They are holding my data for ****** but I don't know what the ****** is. They have proven now to be untrustworthy. They have no regard for their customers businesses.

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