Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called Force Basement clearly requesting a french drain to be installed on my walkout basment. I received a bid for 4850.00 which didn't claearly state french drain, but I assumed their language in the bid was more process not specifc by definition. Once the job was complete it roughly took 4 hours. I questioned how quickly the job could possibly be complete and mentioned I thought a French drain would take much longer, the gentlmen told me that no french drain was ordered. I then spoke immediately with a ***** ***** (I believe on the last name??) who drew up the bid and told me that there was no french drain on the bid. From there we have had multiple conversations in regards to the quote/bid was grossly over quoted if the french drain was not on the scope of the job. Sevel times we agreed that the work perfomed was not that of the bid and both ***** and the production manager agreed that the invoice needed to be revised to match the actual work perfomed. On 10/31 the office manager submitted a new invoice with only a 10% discount which I immediately rejected. I have already provided a payment which I believe is more than sufficient for the actual work performed. I did not receive the french drain that I not only specifically ordered. I mentioned it to the job site crew, *****, the prodcution manager and the Office manager, all have acknowledged my request, however they used deceptive verbiage on their contract and plan to sue me for the full anount.

  

  Business Response

  Date: 11/01/2024

  I’m assuming this complaint came in last night and was processed just a few minutes ago.

  ******* and I spoke this morning before I knew there was a complaint submitted. 
  After fact finding we came to the conclusion that there was a misunderstanding and miscommunication. 
  I believe this problem is resolved now. 

  
  

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:

  Correct, my complaint came prior to the discussion with ***** ***** which happened this morning. I believe that ***** and myself have agreed to work on a solution together so both parties will be completely satisfied.

  Thank you. 

   

  *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Force Basements in August, 2024 in regard to a seasonal basement water problem. *** ********, representing Force, visited my home on 8/12/24, to assess the situation and to provide me with an estimate on addressing the problem. He indicated that he would have that information back to me within a day or two. I have heard nothing from Force since that visit, and have called them 4 times, specifically requesting Mr. ******** to return my call. Each time Force has indicated that ******** is either not in, or is on another line, but they would give him the message. I have yet to hear from anyone from Force.
  If they don't want to do any work for me, that is fine, but I feel they owe me the courtesy of at least telling my why --- the job is too small -- there are problems they can't solve -- whatever the reason, so I know what the problem might be, so that I can be aware in dealing with future companies that I might contact.

  Customer Answer

  Date: 09/20/2024

  Force Basements representative, *** ********, called me Wednesday, 9/18/24, indicating he had received my complaint to the BBB.  He responded that he hadn't responded to me because "he had been extremely busy".  I told him that I felt the only reason he was calling me now was because of the notice from BBB.  I told him that I wasn't upset if he didn't want to do the work, but that I would appreciate and deserved an explanation of why.  He responded again that he had been "extremely busy", but would get an estimate to me, and would appreciate me withdrawing the BBB complaint.  I received an e-mail estimate that same day, and am now contemplating what my course of action with Force will be.  Since they responded, the complaint I made has been satisfied, even though I don't believe the reason given for Mr. ******** not contacting me, since I had made four (4) follow-up calls to Force, which he ignored.

  You may cancel the complaint I made, or proceed however BBB handles these situations.  Thank you for your assistance.   ***** ******

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/18/24. Paid $6490.00
  I had a basement watering system put in by four basements on 6/18/2024. June 26th my basement was wet/ leaking in several spots. They came out to “fix” it. On 7/10/2024 my basement was leaking a Lot. They came out on July 11, 2024 and told me that there is no warranty on what they had done. That this project is new to them and they’re not really sure how it works since they got their supplies from Michigan the product that they supplied me was not guaranteed to work, and there is nothing more they can do unless I upgrade to the more expensive. I told him they should not advertise a product that they are not sure of if it will work or not. I asked them to at least refund half. They refused.

  

  Business Response

  Date: 07/18/2024

  ****** met with our Estimator *** ****** on 4/29/2024, *** sent you an estimate on 05/01/2024 for a System called (**** *****). During the In person appointment ****** addressed budget concerns after *** gave her a verbal ballparked price of the only 2 recommended Interior waterproofing options we offer which is our Multi Flow System and Safe Drain option. ****** asked if there was any other option to choose from. *** let ****** know we do have access to a product called **** ***** which is a baseboard style system, and was made aware we try to stay away from installing these systems due to having negative experiences with the **** ***** we have installed in the past. *** let ****** know there would be a good chance the system would fail in area's unknown until failure occurs and was instructed to call us if it fails so we could send someone out to solve the issue but was also made aware there would be a possibility the issue may not be able to be solved and the only way we could or would 100% guarantee no water on her floor would be the Safe Drain System or the Multi Flow system. ****** let *** know she was willing to except the risk of the **** ***** system stating it would be better than what it is with no dewatering system. 

  The system was installed on 6/18/2024

  ****** ******* (Superintendent and customer service Rep) went out on 06/26/2024 and for a second time both for no charge on  7/11/2024 to look at the system and make adjustments. During ******** visit he said ****** was somewhat disgruntled after ****** mentioned not liking these systems which is why we don't warranty them. ****** says ****** is not happy about it not having a warranty even after ****** let her know we would continue to service the system if it fails for no charge. ****** asked ****** if she would like to upgrade to the Multi Flow System, and if so we would take off the amount she has already paid us for the **** ***** System from the Multi Flow System. *** wrote up the quote for the Multi Flow System on 07/11/2024. This quote came to $12,570 which was already discounted by $2,360 (was not charging $20/foot extra for special curbing that would have had to been done to allow installation of this system), Plus we would have taken another $6,940 off of the final invoice. This would bring the total upgraded cost to $5,630 on top of what she already paid.

  After the Project Advisor Manager (****** ********) went over all the notes he did try to reach out to ****** on several occasions even leaving messages with no return communication. 

  We are more than happy and WANT to resolve this issue by either continuing to make the existing system right or upgrade at the discounted rate as stated above