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Business Profile

Garage Builders

Tony's Garage Door Sales and Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wanted to get garage door working and or buy new one. I mostly wanted new. I put deposit down, 1200. His stories keep changing. However, he then said. He needs more money down for new door, that's not enough. Then he says he will get door working. When he gets more money. He can order new door. Old door now working. ($500). He says he can't get a new door for 6 plus weeks. Why don't you wait and buy a new door next time it breaks, probably going to be cheaper to wait next year, anyway. Then the stories begin. I will drop off $700 deference on 10/3/23 then it was 10/4/23 then it was 10/8/23 then it was I mail you a check. I should have gotten it by 10/11/23. He forgot and said will mail it, nothing. Now he says he is keeping the $700 and there is nothing I can do about it. Take him to small claims court and see how that goes for you. I posted a couple reviews online hoping he would be motivated to pay me what he owes. All I get is more cheap excuses and lies. I need help.

    Business Response

    Date: 10/20/2023

    I have been texting Mr. ******** we have come to the solution that he will get his $700 fully refunded to him. And he will be covering the repairs on the door, which is 500. I would not charge him a restocking fee of 300. He has promised once he receives his 700. He would change all the negative feeds on all the websites to positive.
    So I have agreed on this as long as he keeps his promise to me. That he is willing to change all the negative feeds to positive feeds, and I will wave the $300 restocking fee on the door.
    **** ****** 
    Owner Tony’s garage door service.

    Business Response

    Date: 10/20/2023




    Sense. Mr. ******** is now not agreeing of changing the negative reviews. I will be sending him 400 instead of 700. The 400 will be for the restocking fee on the door. I will be sending a money order out next Friday.
    ****
    With Tony’s garage door service .

    Business Response

    Date: 10/23/2023



    I have been texting Mr. ******** we have come to the solution that he will get his $700 fully refunded to him. And he will be covering the repairs on the door, which is 500. I would not charge him a restocking fee of 300. He has promised once he receives his 700. He would change all the negative feeds on all the websites to positive.
    So I have agreed on this as long as he keeps his promise to me. That he is willing to change all the negative feeds to positive feeds, and I will wave the $300 restocking fee on the door.
    **** ****** 
    Owner Tony’s garage door service.


    From the BUSINESS:
    Sent 10/20/2023 11:14:57 PM
    Sense. Mr. ******** is now not agreeing with the arrangements that we agreed upon and changing the negative reviews. I will be sending him 400 instead of 700. The 300 will be for the restocking fee on the door. I will be sending a cashiers check out next Friday.
    ****
    With Tony’s garage door service .

    Customer Answer

    Date: 10/23/2023

    Tonys garage door is not a trusted service provider. See his reviews on ****. Having so much B/S excuses. Threats of keep money from overpayment. Best to flag him as dishonest and a excuse maker and bully. I did finally get my $700 back from him after 3 weeks, thank you BBB. 

    Business Response

    Date: 10/23/2023

    Mr. ******* is being. Dishonest he got a refund back and I even had him signed a receipt. I only have customers sign a receipt if they’re 100% satisfied.

Tony's Garage Door Sales and Service is NOT a BBB Accredited Business.

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