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Business Profile

Insurance Companies

Pekin Insurance

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pekin Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pekin Insurance has 8 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Homeowners insurance: house fire going on 2 years. Pekins has tried everything to get out of paying. Due to having to file bankruptcy after surviving Covid shut down and husbands health two months house catches on fire and we lost everything. Pekins came in with a company to throw out and clean up the fire then decided to put us through investigation and stopped our housing and all funds. During the long drugged out investigation, two EUO, second attempted to have the fire investigator try to find wrong in our doings. the stress caused my husband to have a stroke and he shortly passed away.
      Since then I’m slowly rebuilding my house. The biggest issues is they do not want to pay me for my contents. Instead they are trying to use a judicial estoppel and only give me what was stated on my petition from chapter 13 of $6,000 value on contents that was asked of a yard sale value. I’m insured at VIP replacement cost. They want to give me $6000 out of that I’m to pay for $16000 plus for the cleaning company they hired to clean up my contents. I’m at a negative with no way of replenishing my contents that I lost in the fire. Fire was ruled not arson. Yet they want to treat me like a criminal.

      Business Response

      Date: 03/31/2023

      The insured is represented by counsel in this matter and is also represented by a public adjuster. Negotiations on these claims are ongoing. Pekin Insurance maintains that these claims have been handled in accordance with the Policy and in accordance with the law.

      Customer Answer

      Date: 03/31/2023

       I am rejecting this response because:
      Where in my policy does it say you should have to fight to get money from your insurance for two years while they put your through hell and you have to spend money that is nonrefundable to fight for your rights to what is owed to you that is listed on your VIP homeowners' policy?

      Business Response

      Date: 03/31/2023

      The insured is represented by counsel in this matter and is also represented by a public adjuster. All communication between us and the insured must go through the insured’s legal representative.  Thank you.

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was provided with an email address (*****************************). Haven’t heard back, have reached out 3 times. We have been trying to get ahold of this company for 2.5 years to get our roof fixed after we sustained damage. We were told it would be fixed, then told it wouldn’t be. The lady who we spoke too no longer works there and we just need to get this figured out. Thank you.

      Business Response

      Date: 11/22/2022

      We have re-evaluated our position and will be allowing additional damages as part of this claim.  Our Property Specialist, **** *******, is calculating the updated damages amount and will be reaching out to the claimant directly on Monday, Nov. 28, 2022, to discuss the new calculations and answer any questions you may have.   

      Thank you.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Company has been avoiding me for a Year! I have constantly contacted and sent several emails to case worker as well as managers and supervisors. I have sent out all of the paperwork they have needed at least 3 times. This Company has been ignoring me completely and I am devastated!

      Business Response

      Date: 11/04/2022

      We're sorry about the issues you are having with our company.  Please provide us with a policy or claim number along with a phone number or email we can use to contact you.  Please email your information to ******************************

       

      Thank you.  

    Pekin Insurance is BBB Accredited.

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