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Business Profile

Tattoos

Insane Ink Tattoos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4th I contacted Insane Inks owner **** *** for a consult on a tattoo/cover up I was wanting. I messaged him via **. I sent **** photos of what I had going on, and photos of what I was wanting, in general. He then said that it would be no problem and he required payment/deposit ahead of time, since spots are filling up etc. I didn't think anything of it and preceded that same day to go into the shop to pay and schedule the appointment. I went in he said he could take care of it, took my cash payment, checked the schedule, and put me in for 03/14/25 at 12 pm. He did not have me sign anything nor did he explain anything. On 3/14/25 I arrived at Insane Ink at 11:30 (30 min early). **** stated he was busy still and would need additional time, to come back at 2:30 and the day would be for my tattoo. I went back at 1:30, and **** stopped tattooing that same client to meet me at the counter. **** then preceded to explain that while on break he scratched and irritated his eye. He asked if we could reschedule, even as early as tomorrow. I politely asked for a refund, he got defensive about his eye, debated with me and refused to pay me my cash back. He pointed to a generic sign stating no deposit refunds which was never noted, noticed, or pointed out before. I stated I didn't want to reschedule where he restated that it was either tattoo reschedule tomorrow 03/15/25 or no refund. I proceeded to then call the police, went and spoke to an officer and I let **** *** know that I would be doing so. I have multiple witnesses and messages between **** and I about coming in and the tattoos etc. He even had me cancel an appointment at another shop because he insisted he would do it. I just wanted my money back, I am unable to reschedule there is a reason why that specific day worked for me and I wanted it; as well as paid for it. So, i'm receiving no services and no refund.

Insane Ink Tattoos is NOT a BBB Accredited Business.

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