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Business Profile

Arcade

Tilted 10

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter wanted to try out the new arcade in town on November 3rd Peoria IL) Her and two friends went to the arcade and I agreed to pay for them all. I put $120.00 on my daughter ***** card. She paid and then instantly called me and said her card was getting declined. I showed her that the money was taken out of her ***** account and she showed it to the older gentleman working the store. He then called for his manager and his manager said “nothing came through on there end” . My daughter said that it did go through and the manager told my daughter that if it did “it would fall off her account in next 24 hours since they didn’t see the money in there end” . I then had to put another $40.00 on her account and that amount went through. I have filed a complaint with ***** since November 4th and have followed up with them constantly and I get the same answer “merchant hasn’t gotten back to them yet” . I want my $120.00 back, that is a lot of money and she got nothing for it!!

Tilted 10 is NOT a BBB Accredited Business.

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