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Business Profile

Bar

Hungry Moose

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document

    Menu reflects one price($10.45)  and when I pay with taxes the price was over $15

    Waitress indicated last time that owner didn't want to print new menus as price might increase again. 

    Business Response

    Date: 03/20/2023

     We had posted a notice stating due to the price increase prices of some items ( mostly eggs ) that menu price  may not reflect actually price . This notice was on front door and  has been removed with out our knowledge.   New Menus are being printed . if waitress told  them qe didn't want too she miss spoke as we are awaiting them from  Multi Media services .

    Ni items are no difference  of more than $1.

    If they produce a receipt   I will refund the difference. 

    Thank you can reach me at *** *** ****

    Customer Answer

    Date: 03/21/2023

     I am rejecting this response because: I know for a fact that his staff was getting complaints as I overheard a staff person say she was getting tired of people getting so angry at her about it.  As a business person, it is his responsibility to take care of his customers & I don't think his posting a notice on the front door was adequate (actually I don't believe it happened at all) & if it was posted on the door & subsequently removed without their knowledge, then it was up to the manager to see that notification was given to customers.  He should have put a written notice on every table & had his staff mention such to customers when they ordered.  Never encountered a restaurant having the audacity to charge more than the listed price on menus.    As far as a receipt is concerned, the waitress staff use a computer, hand held device to order & let you know the bill.   The last time I was in there, I asked for a receipt & my table mate did not want a receipt & staff somehow could not then print me out a receipt as she didn't know how to backtrack after my table mate had not wanted a receipt

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