We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Fix My Gadget

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Reviews

Customer Review Ratings

3.67

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Richard M

    Date: 04/18/2023

    These guys are the best in the ****** metro area. Although my problem with my phone was multiple things, they made sure that I walked out happy. I totally recommend these people for any electronic repair. Thank you Sean.

  • H. S.

    Date: 03/21/2023

    H. S.

    Date: 03/21/2023

    Fix my gadget diagnosed my computer as irreparably damaged hard drive was crashed and not working. Went to best buy to purchase a new computer and they looked at my old computer and did nothing but plug in. My computer is operating fine. Fix my gadget gave me an incorrect diagnosis of my laptop and I was planning to purchase new laptop at **** *** and I double checked fix my gadget diagnostics. I called fix my gadget to let them know of the incorrect diagnosis and asked for the return of my monies. The manager refused to refund my monies and "said "It was luck my computer turned on." Fix my gadget took my monies and never performed diagnostic and returned my computer as "irreparable". Fix my gadget has immoral business practices.

    Fix My Gadget

    Date: 03/28/2023

    Thank you for bringing this matter to our attention. We take all customer feedback seriously and are sorry to hear about your negative experience with our company. After investigating the matter, we found that there was a miscommunication between technician and customer. While we did undergo our diagnostic procedure as normal, we understand that there were concerns about the powering of the device, which led to a misinterpretation of the situation and nearly costing for an unnecessary replacement device. Although we were not able to fix the laptop, we want to assure you that we do take pride in our work, and do everything we can to give the customer what they need. Sometimes, things slip past us, however, and we take full responsibility for any confusion that arose from our communication. We apologize for any inconvenience or frustration this may have caused you. In order to make things right, we have issued a full refund for our services and will be sending additional compensation for your time and expenses. We are committed to providing excellent customer service and strive to always do what is right for our customers. In the future we would like to offer a complementary diagnosis for future problems that may arise with this or any other device you have. Regarding our business practices, we want to assure you that we hold ourselves to the highest ethical standards. We take pride in providing reliable and trustworthy services to our customers, and we would never intentionally deceive or rip off our customers. We are always looking for ways to improve and appreciate your feedback to help us do better in the future. We will be approaching our best practices to ensure situations like this do not arise again. Thank you again for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to reach out to us directly. We are committed to ensuring that our customers are always satisfied with our services.

    H. S.

    Date: 03/29/2023

    Thank you for the response back. I am a customer who brought my laptop to a professional to find out why it wasn't working. Fix my gadget diagnosed my issues as a damaged hard drive per the diagnostic ran. Fix my gadget, is reviewing their process to ensure this will not happen to another customer, I have been refunded my monies and made whole

  • Exp M

    Date: 10/13/2022

    I took my grandson's phone here because he could not hear very well on it, and it would not charge. The technician cleaned it and said, “no charge,” which is something I never hear! I will definitely come back if I have any other phone problems.

Fix My Gadget is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.