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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:


    I still have not received my refund or any communication in regards to my refund. They actually sent me another bill and i have documentation that my bill was paid in full and above amount due. 

    This is considered malpractice..why is this being allowed? 

    Business Response

    Date: 08/30/2023

    This case is still under review.

    Business Response

    Date: 09/18/2023

    This complaint has been closed as resolved, patient has been refunded and contacted by officed.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting  When I call they make excuses why i can’t talk to the manager. Says they’ll have her call me back but never does. 
    the work they did was unacceptable and they trapped me into paying for it even before I saw them. Then once I took delivery they basically said it’s too late. This type of deception of a senior citizen is outrageous. I want my money back! 

    Business Response

    Date: 12/04/2022

    Response attached.

    Business Response

    Date: 12/21/2022

    A final response letter was mailed to the patient on 12/21/22.

    Customer Answer

    Date: 12/22/2022

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Aspen Dental is NOT a BBB Accredited Business.

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