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Business Profile

Fashion Accessories

B2THE9s

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a custom shirt for Father’s Day and have not received it. It was paid for the week prior to Father’s Day but the transaction was not charged to my account until the 24th of June. We were told that the shirt will not be made on time but that we would receive it within the next two weeks. Now, almost 4 months later I have still not received this product and can get no reply from the business other than automated replies. I work in the same building and have tried to stop by several times but they are never open, however I have seen the owner moving items in and out of the store. When the order was 2 months late, my sister contacted her and they agreed on the product as well as a partial refund. We still have yet to receive either. I would just like my product and partial refund, or I would like the shirt I provided and a full refund. I paid the business $53.96.
    This has been a ridiculous process just for a shirt and I am very disappointed. There are other texts that were between her and my sister but I do not have access to those. The business owner gave excuse after excuse as to why the product wasn’t done and I am fed up. This was supposed to be a Father’s Day gift, not a Christmas gift!

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