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Business Profile

Heating and Air Conditioning

Fritch Heating & Cooling, Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromJ. L.

    Date: 10/13/2022

    1 star

    J. L.

    Date: 10/13/2022

    When I called I told them it was an old furnace, asked if they could send a person that knew about those times, game model and all info and they said they where all qualified. When the tech went there, he stared at the equipment for 3 minutes, did not take a single piece of tool out and said “ I don’t feel comfortable with this, I ll call the office”, he did not know about the brand and was pretty old, everything was original except for the valve was updated , he left and had to pay half an hour ( min) and the drive. Last time they went to another house I have they where ok, but the one before that the guy spent 1.5 hours to tell me it was cracked , I did see him work, he earned his money, no I feel totally ripped off and the way they handled my complaint. I will not call them again

    Fritch Heating & Cooling, Inc.

    Date: 10/17/2022

    Our tech went out on this extremely old furnace that was literally in pieces (we do have photos to document this). The second that we touched that furnace and began working on it, would have been the second that we were responsible for it. This furnace should have been replaced years ago. It is in very bad shape, and is horribly inefficient and outdated. We offered to refund the half hour minimum fee towards a new unit. The landlord declined an estimate to replace the unit and get that money towards a new unit.

    J. L.

    Date: 10/17/2022

    The furnace is old but all the parts are there ( I do have plenty of pics), I explained that over the phone, gave model and year, it’s not as efficient , that’s obvious, they should have shared what they thought over the phone,not wasted resources. There is not refund offered, they want me to buy a new one and get a regular discount from shelve full price. I just don’t want other families to get scammed the little money they have , they might not afford a new furnace with a discount and should try taking their business somewhere else

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