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Business Profile

Hospital

Unity Point Health - Proctor

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Unity Point Health - Proctor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Unity Point Health - Proctor has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      see Attached document

      I paid this on my insurance company said they had paid this & I should get my money back. Hospital said they would not send back but just keep. I am 75 & on a limited income. 

      Business Response

      Date: 10/17/2022

      attached

      Thank you for bringing to our attention our customer's complaint. The Patient Advocate Office received notice of this on 9-26-22.
      We have reviewed the concerns and request from our customer. Please review the letter, included in this mailing which is a copy of our follow-up letter sent to Ms. ********. If you have any further questions, please feel free to contact the Patient Advocate Office at ************.


      I am responding with the results of our review related to the phone conversation that I had with you on 9/26/22. On behalf of UnityPoint Health, I am sorry your expectations were not met. We are grateful for patient and family feedback, as we recognize that problems that go unnoticed are missed opportunities for improvement.
      o I want to assure you that your concerns were taken seriously. Throughout UnityPoint Health, patient experience and quality of care are of utmost importance o The following was done in response to the concerns:
      o Reviewed relevant records o Notified the appropriate hospital and departmental leadership staff
      0 Reviewed your concerns with the hospital Grievance Committee o Anytime we are made aware of patient concerns, it is our process to review the issues in order to identify matters that could have been handled differently. A thorough review has been completed by hospital leadership including the Billing Disputes Team, and the Manager of Patient Experience as of the date of this letter.
      As a result of the above steps, the following has been determined:
      • A Point of Service payment (POS) was received and posted on 7/1 1/22 for $32.00   The 6/20/21 date of service shows no activity o All other June 2021 dates of service were reviewed, and no payments were posted to any of those accounts
      Due to our error, a $32.00 refund has been processed back to the credit card that was used in the 7/1 1/22 transaction.
      This refund was processed back to the credit card on 9/30/22. We have also mailed a copy of this letter to the Better Business Resolution Department. Please accept our apologies for this error and regret any additional strain this experience has placed on you.
      In conclusion, we would like to assure you that UnityPoint Health is committed to providing high quality care within a safe and healing environment for you in any future visits you may have. If you have any further questions regarding the review process, please feel free to contact the Patient Advocate Office.

      Customer Answer

      Date: 10/18/2022


      Thank you do much for your help.

      They sent me a letter of apology after a phone calls from their PR

      And my $32.00 back.

      I also let my insurance company know.

      Thank you again

       

      ******** ********

    Unity Point Health - Proctor is NOT a BBB Accredited Business.

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