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Business Profile

Hospital

UnityPoint Health - Methodist

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for UnityPoint Health - Methodist's headquarters and its corporate-owned locations. To view all corporate locations, see

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UnityPoint Health - Methodist has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited ******* ******* in Peoria IL (UnityPoint Methodist **** ** **** *** **** ******* ** ************ who does not charge , I have been getting charged for labs

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took our son into a unity point urgent care for flu symptoms. I am active duty military and my family has tricare. We received a bill for his care with a share owed by us. This is not typical for my insurance so I called ******* and they told me it was coded incorrectly and we shouldn't owe anything for the visit. ******* then called unity point billing with me on the line and they both agreed to put in a request to recode the visit but it would take a few months. They then agreed to freeze the amount owed until the visit was recoded. Today I received a bill saying that the bill went to collections. I called unity point billing, transferred to central billing and spoke with ******* ** (Reference number ** **********) and was told that the notes showed a conversation with my insurance on August 1. The notes said that the insurance company was going to reprocess then request a freeze but after talking to my insurance again, they assured me that's now how the recoding works. I am not stuck with a bill in collections because unity point billing did not follow the agreement made on August 1 to recode the bill and put the hold on the payment. Reference number from collections is ********

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account which has a balance of $95.94 is not available to be paid online. Unitypoint did not bill me for the balance and it has been a year. I tried to make a payment online and am told to pay the collection agency! I am not making payment with a business I am not associated wirh, nor do I wish to deal with collection agency when I was not billed.

    UnityPoint Health - Methodist is NOT a BBB Accredited Business.

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