We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Peoria Marriott Pere Marquette

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for Peoria Marriott Pere Marquette's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peoria Marriott Pere Marquette has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an unauthorized pending charge on my debit card for the fourth time from Pere Marquette hotel in Peoria Illinois within a month, for an amount I've already paid for a reservation on May 8-10, 2025.

      I reserved a room through a third party reservation company for a check-in date of May 8, check-out May 10. We were in town to attend my aunt's funeral.

      Since then, I've been charged 4 times for the amount of $425.50 (once for $400, then $25.50) from this hotel because they were unable to access the funds available to the hotel through the third party company. When one amount would fall off my debit card, then another charge for the same amount of $425.50 would appear within a week withholding my funds again. After several calls and speaking with a manager, my account was back to normal. On Friday, May 23, she called to see if everything was ok and I told her my account was back to normal.

      On June 11, I get the same pending charge again at 8:45 am for $425.50. I paid for this reservation (see attached paid and current pending charges). I'm not understanding why this unauthorized charge is being made. Funds in my debit account are being withheld again for this amount for the fourth time. There is no need for my funds to be withheld. I do not have a current reservation with this hotel.

      My May 8-10 reservation is under my last name first, then my first name as my last name because for some reason my name was transposed on my reservation and it has not been corrected yet according to the front desk.

      I've made contact on June 11 only with the front desk because no one else was available. When I asked to speak to a manager I was told all managers were in a meeting or on vacation. I called again on June 12 around 9:20 am and was told by the front desk that the managers were again in a meeting. I asked for accounting and left a voicemail. I was told by the front desk that she no longer works there.

      As of today, no one from the hotel has has communicated with me.

      Business Response

      Date: 07/01/2025

      Hello, 

      Thank you for reaching out to the Peoria Marriott Pere Marquette regarding your multiple credit card authorizations. I apologize for the inconvenience that this has caused. Thank you for speaking with me today and allow me to clear up the discrepancy. Please feel free to reach out to the Peoria Marriott Pere Marquette for any further questions. 

      Again, please accept my apologies.  

      Regards,

      Assistant General Manager

       

      Customer Answer

      Date: 07/02/2025

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23470670, and find that this resolution is satisfactory to me.

    Peoria Marriott Pere Marquette is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.