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Business Profile

Insurance Companies

RLI Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for RLI Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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RLI Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 9th 2025 I paid the renewal for my umbrella policy #********** to RLI via my **** card. On May 23rd, 2025 I contacted RLI giving them notice that because of issues I had with the broker that sold me the policy I was moving all my policies to another carrier and I would like to cancel the policy effective 5/29/2025. A week went by and I never heard back so I called them and they said the cancellation was received and "in processing" and I will get a letter and refund when it is processed. On June 7th 2025 I received a letter in the mail finally saying the policy is cancelled and then they say "no refund will follow". My policy start date for the new term was 5/30/2025, so I paid early and they are refusing to refund money for a policy that never renewed because of the cancellation. To resolve this matter they will refund the full amount of $1,222.00 for a policy renewal that was never active per the timelines set by ******** State law.

      Business Response

      Date: 06/17/2025

      Hello, 

      RLI Insurance Company is in receipt of the complaint filed by ********** ******* and respectfully asks for an extension.  We regrettable just received this complaint as it was in a mailbox that was not being monitored.  We have a resolution and would like to provide a response within an appropriate extension.  Sincerely, 

      ****** ****** 

      RLI Insurance Company

      ************

      Customer Answer

      Date: 06/17/2025

      A letter was received saying I would not receive a refund. A handful of days later another letter with a refund showed up. Case closed.

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For Claim ********:
      I am 18 weeks pregnant and I have been out of my own vehicle for 22 days today. RLIl failed to notify me of coverages I should have been offered in a timely manner (loss of use coverage when I did not have rental or my car, car seat coverage as my 3 year old was also in the accident), hassled me because they did not read the mileage before towing off my family’s vehicle to the junkyard (told me this lowered my car's value unless I could provide proof of the mileage - when it was them who towed it off without the mileage, taking away my family's car), took my time interpreting why my family’s vehicle was improperly valued (they had the wrong options and condition and I had to look through all this to make sense), chose to **** me paperwork that was needed to finish processing my claim - even though they had already taken 100% liability for the accident and towed off my vehicle to the junkyard - the paperwork needed a signature for title poa and took a week to deliver yet had a ***** return, and then wanted to send me via **** a check for almost $18k that would allow me to purchase a replacement vehicle and finally stop having to drive my pregnant self and my 3 year old who were both already impacted by the accident in a rental that does not meet the safety standards we normally drive in. The representative also asked me to send my bank account information via an unsecure email, and even though I completed that and 2 online forms, I have not received the funds next day. I understand there are a lot of parts involved but having talked to other people who have been in accidents this never should have been done this way. I had to advocate over and over and push for myself to be taken care of when RLI had a 100% liability responsibility to me and my family and failed to take that responsibility seriously. Upon notifying the agent Justin Salter this morning of my issues he called to chastise me and say that I've been in a rental so I was taken care of.

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved last September from a rental to a new house we own. I changed insurance from ***** to ***** ****. Under *****, we used RLI for an umbrella policy.

      We thought we canceled all of these policies.

      I received a renewal notice from RLI. When I inquired to learn why my prior policy was not cancelled, they indicated that I canceled from email address they would not accept but never notified me.

      After much runaround on the phone, they finally let me cancel but would only go back 30 days. They refused to refund the policy amount for the 6 months in which they technically were not providing insurance since my new umbrella policy under ***** **** would be primary.

      It really felt like a money grab and Florida would be better without these predatory insurers.

    RLI Corp. is NOT a BBB Accredited Business.

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