We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Life Insurance

NEA Members Insurance Trust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lee G.

    Date: 02/26/2025

    This organization has serious deficiencies in its handling of claims for its policy holders.
    Both myself and my sister received a claim forms packet from this organization in the mail that requested their claim forms be filled out and returned to them to make a claim on her Guaranteed Issue LIfe policy (all done by us via USPS Certified mail). Because there was a third beneficiary, my other sister phoned in to request a claim packet as well which she has yet to receive. Then today 2/24/2025 I returned a call to a person from their claims dept. who said that the claim packet forms had been mailed out in ERROR (both packets) because my mother had terminated the policy on Nov. 16, 2023 and they had sent a letter confirming that cancellation. As her executor, I have looked in her files for such a letter and none was to be found. Since my mother was born in the depression, she saved every mailing from companies including the marketing info. so I find it hard to believe that she would throw out such a notification letter from them. Seems pretty convenient for them that they are now saying that they don't have to pay out anything but, as her heir, nowhere do I have anything in writing received from them indicating her cancellation. And the only person who could dispute this is dead. How convenient. I have no recourse except to spread the word about the sloppiness of this company's administration and the suspicious circumstances around this unpaid claim. I encourage other teachers to look for insurance coverage elsewhere as this coverage doesn't appear to be worth the paper it is written on. But at least we helped the USPS' bottom line by spending $30+ in Certified mailing fees. I would have given this company a ZERO star rating but I didn't appear to have that option online.

    NEA Members Insurance Trust

    Date: 03/27/2025

    Response Submitted to BBB via Mail. March 20, 2025
    Better Business Bureau
    Heart of Illinois
    8100 N University
    Peoria, IL 61615
    RE: Response to BBB Customer Review - Lee G******
    Dear Sir/Madam:
    We have reviewed the BBB Customer Review submitted by Lee G*******. P**** ********* is the third-party administrator for the NEA Members Insurance Trust. Ms. Stephanie G****** was an insured member until November 1, 2023, when we received Ms. G******'s written request to cancel.
    Unfortunately, due to human error, we did in fact send out claim forms to Ms. Lee G****** and her sister upon receiving notification of her mother's passing. We deeply regret causing Ms. G******'s family any consternation or inconvenience.
    If you have any questions, please contact me at 3*********** ** *****************************.
    Sincerely,
    P**** *********

NEA Members Insurance Trust is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.