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Business Profile

Medical Equipment

Complete Home Respiratory Care
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Complete Home Respiratory Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      see Attached document

      On 8-31-23 ****** Medicare dropped complete home respiratory came from the list of places that we could purchase from. So I got another company right away. Now for 2 mo. I have received a bill saying I purchased equipment from them on 9-10-23 that is a lie I would not be stupid enough to buy from a company that ****** would not pay for. And I refuse to pay. I have had trouble with this company previously. They sent me a bill for 6 mo that I had already paid. I had to prove to them that I paid by showing them on my bank app on my phone. I then talked with the manager who assured me that I was totally paid off and would receive no more bills.

      Business Response

      Date: 01/19/2024

      ****** is correct, she did not receive anything from us on 9/10/23, however on 10/10/22 she received an *** ** ******* CPAP. Her insurance reimburses for 13 months as a capped rental, therefore the 9/10/23 was the 12th reoccurring rental month of 13 total months that have been billed. Her ****** insurance (which dropped all local providers on 8/1/23) allowed providers like us to bill until the end of the capped rental period, as opposed to having their clients return equipment and then have to procure elsewhere.

      Therefore, the copay from the 9/10/23 rental month is owed by ******!

      Sincerely,

                **** ******

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