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Business Profile

Painting Contractors

Mike Paints
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in spring of 2023, I wrote a check for $800 as a deposit for house painting and Mike ********* of Mike Paints agreed to provide the services. Close to the end of 2023. He stated he was unable to complete this job, but would not return my deposit. event stated he would return $200 per month on the 29th of each month and he gave me $200 but still owes me $600. He states he thinks this is fair.

    Business Response

    Date: 04/10/2024

    OK  This is a gross over simplification of the events that lead to Mrs ***** no longer needing my services. So where do I start.

     Well, Mrs ***** was to be my last client of my exterior season. As such, we were in constant communication as to when and if the weather would hold out long enough to get her in before the end of season. At some point with enough good weather left she made the decision to simply wait until this spring to avoid rushed work. So I told her she would be my first client of the 2024 exterior season. And at this point to my knowledge we were all on the same page and the customer was not upset.

    It wasn't until I got a call on the 29th of December that o knew anything was wrong. She called me to ask for her deposit back because she had received a call from her insurance company asking if the painting had been done in order to finish out her claim. I knew nothing of this claim and do not regularly work with insurance companies. 

    It was the slow season and my mortgage was due in a few days, so I could not afford to return the money, but I committed to giving back what I could which at the time was 200. 

    So then 3 months go by, I upgrade my phone so I have to re-download some apps, one of which is *****. So now 3 months after the original dispute I saw the requests for the rest of the 800. And as I held up my end of the deal by working tirelessly to be able to fit the work in, she denied that option, and then only after her insurance company  was booking their own Painter did she call me to let me know she no longer needed my services. I decided that I did nothing wrong in this situation and that a partial return of her deposit should have been enough, as she made a commitment to me that I did nothing to deserve loosing that job over. I explained that it was her choice to include a 3rd party but that if the situation had been between the two of us,  I was co fide t I could have managed to satisfy her needs. As it was her choice to involve a third party that I knew nothing about when I took the deposit I declined to send any more repayments. 

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