Complaints

This profile includes complaints for Royal Publishing Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Publishing Co., Inc. has 3 locations, listed below.

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  Royal Publishing Co., Inc.

  7620 N Harker Dr Peoria, IL 61615-1849

  
• 

  Royal Publishing Co., Inc.

  311 E. Main St. suite 220 Galesburg, IL 61401

  
• 

  Royal Publishing, Inc.

  4375 Venture Dr Peru, IL 61354-1014

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received several calls from this number on my cellphone - which is registered on the do not call list. Voicemails are left, but they are 3-4 seconds long and they do not say anything. I have called back in, and was advised they have over 100 people working there and cannot tell who called. I advised them I was on the do not call list, and do not wish to be contacted. I have not requested contact. P

  Business Response

  Date: 02/06/2024

  Our apologies for the calls you received. Business to business laws are a bit different, and though we are not required to have a Do Not Call List, I will do my best to block your number from being dialed. I will do that to the number listed.

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning 6/23/23 at 1130AM CST I received a call from someone identifying himself as **** with ******* **** ******. Inquiring about placing an add for ***** ****** in a Cross Country Meet program. I asked if he was with ******* **** ******, he said yes, I asked if he was a teacher.... or what was his position. He then said he worked for a company representing ******* High. I asked the name of the company with deep sigh... said Royal Publishing. At that time I said ' there you go". Meaning why not identify yourself right away and not con people... he misrepresented himself until I pressed the question. He did give me his phone number ************ which helped my further identify this company. Upon speaking with my boss, to warn him about a scam call, he said he had in fact been contacted about a Football program for ******* High as well. The purpose of this complaint is to get my number and any other number associated with us - ***** ****** ********* *** ******* ********** off of their call list.
  We do not do business with people and companies that misrepresent themselves.

  Business Response

  Date: 07/10/2023

  ****, I am extremely sorry about this issue. Our sales presentations begin with the rep introducing themselves as calling "in regards to" the name of the high school, but at any time when asked who they are with they are to clearly state they are with Royal Publishing. Though we monitor sales calls, we are unfortunately unable to monitor them all to make sure that is what they are saying. Obviously our rep is NOT with the school, and this issue is being addressed immediately. We do have an agreement with ******* **** to produce their XC program, but we are not the company that called for their football program. 

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECEIVED SEVERAL CALLS FOR ONE OF THEIR TELEMARKETERS, I ASKED NICELY TO TAKE ME OFF THEIR CALLING LIST, AFTER HANGING UP ON THIS PERSON 3 TIMES SHE FOLLOWED UP WITH SENDING ME AN INVOICE 5 MINS LATER!! DISCRACEFUL AND UNPROFESSIONAL
  ON THE OTHER HAND YOU THE BBB HAS REPEATEDLY SHOWN BUSINESSES WITH A+ RATINGS THAT DONT DESERVE IT AND ARE CONTINUOUSLY STEALING AND DEFRAUDING PEOPLE, BUT THEY CAN JUST PAY YOU AND KEEP THE A+ RATING BECAUSE THATS JUST HOW YOU HAVE BEEN DOING BUSINESS FOR YEARS AND THE MAIN REASON I DISCONTINUED DOING BUSINESS WITH YOU!!!

  Business Response

  Date: 05/18/2023

  ***, 

  We are very sorry to hear that you feel this way. Our company has worked hard servicing the schools and organizations with quality souvenir programs for their sporting events since 1979. On March 2nd you were contacted by one of our reps regarding your local grade school who was fortunate enough to have wrestling athletes qualify for the **** Wrestling Championships, and as you had purchased an ad back in 2016 for a similar program the rep wanted to give you a chance to get involved for this event. As you can see by the phone report attached they spoke to you for almost 5 minutes at 1:53 pm. In that conversation, you had them add: Serving **** and ******* Counties to the ad we had in our file. We had not known to do that otherwise. We can certainly block your number here from being called in future but would like to speak with you about the ad in question. The calls you refer to in your complaint wherein you have hung up on our rep are her attempts to collect on the outstanding invoice (also shown on attached phone report). 

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:
  

  As long as I don't get called again I'll be happy. This is the third time Ive been told  I wont be called and I am continuing to be called.

  
  

  
  

  
  

  
  

  Business Response

  Date: 02/24/2023

  i replied to an email that was sent earlier today. Hopefully that has satisfied the customer as we have also noted his account to not be called.