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Business Profile

Real Estate

LaHood Property Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ***** *** the office manger about applying for a home. She told me once I do the application they verify employment and former landlords and the process will continue from there. ***** then emailed me the application for the rental home to the email I provided her with. After completion of the application I called back to inform her that the application was complete and there was a bill that reported derogatory on my credit profile that does not belong to me. She was unavailable so I spoke with ****** who was rude and unprofessional. She told me the application fee being paid doesn’t matter they will weigh out all applicants and go with the best fit. I was not not told this prior to applying. The company baited me with the application and switched once I paid the fee. I demand via email to be refunded due to false claims of the process, but never received a response from *****. I contacted the company in adequate time to cancel the processing of the application and be given a full refund.

    Business Response

    Date: 10/05/2023

    Hi *******, we thought everything was resolved when ***** emailed you about what had happened. You stated that it was okay and that you would like to procced so ***** went ahead and sent you a link to a property and from there we never heard anything. We are very sorry your experience was not pleasant as we strive to be our best help to finding you a home. The application fee is non refundable as we pay a service to run a back ground and credit check on the applicant. We would be more than happy to help find you a diffrent property. If you would like to work with us again please reach out. Best regards The LaHood Team. 

    Customer Answer

    Date: 10/08/2023

     I am rejecting this response because:
    I scheduled a tour of a different property. The tour was cancelled the morning of October 5,2023. There was no reason or proper consideration to reschedule. Not the best experience, at all.

LaHood Property Management, LLC is BBB Accredited.

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