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Business Profile

Baker

Hanssen's LeBakery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $500 dollar cake from them for my daughter’s 7th birthday and it was lopsided. They gave me a $100 gift certificate but refused to honor it once I came into to claim the $100 towards my next cake. I could not get to the gift certificate and they told me to bring pictures in to prove it. I did and then they said they would honor it and wrote up the receipts for new cakes. But then days later contacted me and asked for more money. I told them no and I want a refund they only gave me $85 back they still owe me $100 for the previous purchase because I don’t want to buy anything from them again. I could never trust them to prepare food me for me ever again.

    Business Response

    Date: 05/10/2024

    Thank you for the email and your time!

    As our staff and management team explain, we have no problem refunding the amount. We just need the physical gift certificate to do so. Once we receive it we can issue the refund. 

    Thank you for your time on this matter.

    Best Regards, 

    LeBakery Team 

    Customer Answer

    Date: 05/13/2024

     I am rejecting this response because: there was an altercation the last time I was in their shop with the staff coming out to harass me about me seeking legal alternatives to rectify this situation.  I recorded the whole thing.  They threatened me with contacting the police.  I do not feel comfortable going back into their establishment.  And will never go back into their establishment ever again.  I just want my money back and this will be over.  They admit to owing the amount.  Just issue me a refund check for $100.00 that I can take to the bank.

    Sincerely,

    ***** ******

Hanssen's LeBakery is NOT a BBB Accredited Business.

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