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Business Profile

Travel Agency

Peoria Charter Travel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Peoria Charter Travel's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:


      Peoria Charter disputed my credit card dispute and the $106 was added back on my account.  I once again disputed it and they said they would remove the charge again.  ****** seemed surprised his company had disputed this & assured me they would not dispute this again & would let the $106 be credited.  I’m hopeful he will do as he said.   I also told him I wanted the full amount refunded and if it is I will not cash the $30.00 check they sent me for being an unhappy customer.  I also told him they sent me $20.00 not $30.00 in travel bucks.  I will accept this as closed as long as I am refunded the $106.00 on my credit card as they sold me one day trip and took us to a different location because **** was the only one in the office and didn’t have time to do her job.

      Business Response

      Date: 10/13/2023

      Morning, I have tried to contact the BBB but have been unsuccessful due to BBB training. I will be out of town until late next week. *** ***** has had contact with Peoria Charter and was given a $30 cash refund and $30 travel bucks for a future trip with us. She also disputed this trip with her credit card company and has received a refund from them (my understanding). I have left her a voicemail and am waiting for her call back.  Not sure what else is needed on our part. Please respond

      Respectfully,

      ****** *****

      Peoria Charter

      Business Response

      Date: 10/16/2023

      We are in agreement. We will not dispute the credit card. 
      ****** ***** 

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