We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laboratory Testing

Illinois Valley Acculabs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received notice from ********** Blue Shield of Illinois that my current place that I had my lab blood work done was not part of Our network. I called ********** Blue shield to find out where I can get our blood work done and they said Acculabs in ****. I went there to make an appointment and they say they don't any insurance except ******** and I would have to pay for it, they would give me a bill and I can submit to my insurance to get my money back. I found this strange so I called my insurance and told them and they said they would email me the forms. My husband got the blood work done on 6/1/23 and paid ****** . I mailed in the form to ********** on 6/2/23. I received the Check from Acculabs along with the providers claim summary from ********** on 6/4/23 for ******. the providers claim summary states As a participating physician, you have agreed to except this payment as payment in full and not bill our member for the amount exceeding the maximum allowance of ******1. Acculabs should have refunded me the full ******. I called ********** and said they have a contract with them and to talk to the higher person so they can give me the full amount. I went to Acculabs and asked to to talk to the owner and she dial the number on the phone and I talked to the owner on the phone. She would only give me her first name of *******. She says she doesn't have a contract with ********** and she is not giving me any money back. I also found out from ********** that she still has a contract and Acculabs sent the bill into them, that is why they sent the check to her.. She also said if she didn't have a contract with them they would have never paid her anything.i think this company is scamming people.

Illinois Valley Acculabs LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.