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Business Profile

Hair Styling

Bliss Hair Studio - Plainfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a $916 charge for a salon service I received at Bliss Hair Studio on March 27, 2025, by stylist *** *****.I have been a loyal client of the salon for over two years and have routinely received the same type of servicesremoval and reinstallation of extensions, wash, conditioning, a cleansing treatment, a trim, and a blow-dry. Historically, these services have never exceeded $300. At this appointment, no pricing was discussed with me beforehand.After the service was completed, I was suddenly presented with a $916 total. I was visibly upset and expressed that the price had not been disclosed to me. *** admitted, I knowI should have gone over the prices with you. Despite this acknowledgment, no discount or adjustment was offered. I paid with a credit card because I felt pressured and caught off guard.I contacted ***** to dispute the overcharge, but the dispute is currently pending. I am now left with a financial burden I did not knowingly agree ***** requesting a partial refund of $450, which I believe fairly reflects the overcharge based on my service history at this same salon and market rates for similar services.I am submitting this complaint as a last resort. Ive always respected the business, but this experience has been both financially and emotionally distressing.

    Business Response

    Date: 04/02/2025

    Thanks for reaching out about this issue.  After a further detailed review of the transaction on our end, Bliss Hair Studio made an error on the pricing and owe a refund.  We had two different pricing lists for tape in hair extensions at our front desk, which made it confusing at checkout for our team members to price it correctly.  
    We would like to reach out to the client directly and process a refund in her requested amount of $450.  Our general manager, ****, will contact her on 4/3/25 to process a refund.  We appreciate the opportunity to correct the situation and apologize for the error of overpayment and stress the situation caused.  

Bliss Hair Studio - Plainfield is NOT a BBB Accredited Business.

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