Reviews

Review Details

• Review fromLisa K

  Date: 07/11/2025

  1 star

  Lisa K

  Date: 07/11/2025

  TR Miller routinely price gouges its customers. They charged me $650 to rod out a kitchen sink line that took less than one hour. Their website was offering a similar service for main line clearing for the amount of $83 which is more involved. How does the service cost over SIX times that amount? This is not the first time I have experienced this. A few months ago they replaced a cracked vent pipe to the furnace (which I believe happened when they installed it) and it cost roughly the same amount. That work took under 1 hour. There is no cost breakdown given and they know that when they show up they can charge exorbitant prices because customers NEED to have the work completed. They refuse to give any type of pricing or quotes over the phone before scheduling an appointment. They prey on necessity of service and charge whatever they want. I will not be using their services in the future. Buyer Beware, better prices are available elsewhere. I am beyond disgusted in their pricing practices.
  

  TR Miller Heating, Cooling, Plumbing and Electrical

  Date: 07/18/2025

  Thank you for your feedback and reaching out about your recent service. A member of our team has reached out to get in contact with you to go over your concerns and rectify the situation. We hope we can get in touch and find a positive resolution.

• Review frommartin l

  Date: 11/29/2024

  1 star

  martin l

  Date: 11/29/2024

  i needed a induction blower on my furnace easy to get to maybe an hour work they quoted $1400 that would be about $1000 an hour i knew it would be expensive but really taking advantage of a disabled vet
  

  TR Miller Heating, Cooling, Plumbing and Electrical

  Date: 12/11/2024

  Hello, thank you for sharing your feedback, and we're sorry about your disappointment with your recent service visit. It isn't our intention to take advantage of anyone, and our goal is provide prices that are fair for the level of service our customers can expect from us. We'd love to talk about your experience further. Our team will be in contact soon and we are committed to making your experience with TR Miller a positive one. Thank you again!

• Review fromJames H

  Date: 09/04/2024

  1 star

  James H

  Date: 09/04/2024

  Our AC went out on the hottest week of the year. As expected most places were booked up but TR Miller was able to get out quick and was a referral from someone else. *****, the technician, came out to see what the problem was and was professional and showed us the problem. The unit was old and decided it was time for a new AC and furnace. ***, the sales guy, was also polite and we decided to also get a humidifier and a whole home dehumidifier as part of the install. The installers came out 2 days later and no issues during the installation process but after we noticed the whole home dehumidifier was sitting stand alone on the floor next to the furnace. It was not connected in any way to the furnace. We had my father in law look and in the manual it shows configurations of how it should be connected to the furnace. My wife texted the Manager, ******, that her dad helped us look at the installation and we were upset that there was no connection for the whole home dehumidifier to the main unit. ******* response to my wife was I love it! How many years has your dad been doing residential HVAC? Admittedly, we dont know everything about HVAC but a simple explanation of how a unit in an enclosed room in the basement dehumidifies 2 floors above would have sufficed. They offered to come and explain and show data that it still works as it is but they decided instead to refund our money and pick up the dehumidifier. Since it wasnt connected to anything it was a quick uninstall. I highly recommend looking around at other companies that will address your questions and concerns in a professional manner.
  

  TR Miller Heating, Cooling, Plumbing and Electrical

  Date: 09/05/2024

  *****, thank you for taking the time to leave your feedback. We appreciate you working with our team so that we can best rectify your service experience with TR Miller. We apologize for the communication you received that was unprofessional, and it has been addressed. With the professional dehumidifiers we install, they can be installed ducted in to the system or not, depending on the needs of the homeowner. We're apologize for leaving a misunderstanding with how the installation of it, and are glad we could refund the dehumidifier since it was not what you were expecting. We are committed to providing 5 star services so if there is more our team can do please reach out at any time!

• Review fromJean C

  Date: 05/09/2023

  5 stars
  **** and his team of 3 arrived on time and began work immediately. Everyone was so polite and professional. **** took the time to explain the working of the new AC, furnace and dehumidifier. ** also set up my new thermostat to my phone and showed me how to work it. They wanted to make sure we understood the new system and all questions answered before they left. I would definitely recommend them.

• Review fromChris C

  Date: 04/11/2023

  5 stars
  Top ************** Prompt and timely to get out and deal with my furnace issue. They recommended talking to a consultant as my furnace and AC were over 20 years old. The guy was nice answered all my questions and was able to get it installed the next day. The newly installed unit looks great and is so quiet. Cant say enough about the service I was offered.