Reviews

Review Details

• Review fromAgnes P

  Date: 03/28/2024

  1 star
  I looked on their website, Illinois Landscape Supply, which is in ******, Illinois not Plainfield, Illinois, to find coupons for their mulch, which we bought 2 years ago using a coupon from the mail.We called to order, and, as expected, the price for mulch went up. We ordered and mentioned the coupon from their website, which has no expiration date or when they start to accept coupons. The woman who took the order first told my husband that the coupon was expired, so we paid full price, also, on their site, offer free delivery, We received no discounts.I called today(3/28/24) and asked why we werent given the 10% off over $100(we spent $759), the woman claimed they dont start taking coupons until April 1. I mentioned nowhere in their website does it have any dates for the coupon, the woman repeated they do not take coupons until April 1.This is absolutely false advertising and I think this issue with them needs to be addressed.

• Review fromWayne W.

  Date: 05/05/2023

  1 star
  I purchased some landscaping lights and decided to return them several days later. I did notice there is a %25 restocking fee on all materials, which I can understand for materials like pavers, stone, and mulch. I took back the lights which hadnt been open. Right away I could feel the tension, like a shoplifter had walked into the store. I was asked numerous times why I was returning the lights. I can understand the questions to a point, as they want to help their customers. But they acted like I was doing something wrong. Long story short I was charged only a %15 restocking fee which totaled about $100. I didnt argue or act out as many do in these situations. I was told they would mail me a refund check! I find it hard to accept that the store needs to charge a restocking fee on unopened items that sit on a self.