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Business Profile

Natural Stone

Midwest Stone Sales Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Midwest Stone is install a countertop in our laundary room. The cost for the project was $1,844. Midwest Stone installer came in to take measurements and told us we needed to install support to hold the countertop up. We had a contractor that Midwest Stone recommends come out to review the space. He told us and Midwest Stone that the space would not accommodate adding support and nothing could be done to complete this. Therefore, the countertop is unable to be installed. Midwest Stone cashed our $1,844 check on June 1st, and as of 6/29/23 has not returned our money. The contractor that determined support could not be added to the space communicated to Midwest Stone on June 23rd. I have politely requested my money back and they have not done so. We need help with getting our $1,844 back from Midwest Stone and would appreiate help.

    Business Response

    Date: 07/10/2023

    Customer purchased laundry room countertops. We completed a field measure on 6/7/2023 in which we informed the homeowner verbally and in writing they would need to add supports to help hold the countertop prior to the new countertop installation.   The new countertop was completed and we showed up to install as agreed on 6/19/2023.  The installers arrived and the homeowner had not completed the necessary support structure needed to install the countertop. 

    We emailed the homeowner to call us to reschedule the installation once they have the support structure completed.  Although we are not hired as a general contractor or under contractual obligation we attempted to help them find different support options (some of which they declined) and recommended a contractor.  

    Attached is the signed shop ticked from field measure .

    Once the support is installed Midwest Stone will install the fabricated countertop.

     

Midwest Stone Sales Inc. is NOT a BBB Accredited Business.

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