Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a recall on our suburbans passenger airbag and we got the vehicle back with damage. They cracked the dashboard in 3 places and are in denial that they did it and have only given us many excuses about how it could have happened. They are refusing to fix it. We took our vehicle in with no damage just had to fix the recall and left with some expensive damage. They claimed to have pictures of the outside of the vehicle, although they did the work on the inside, and no video footage besides them driving it and fixing it from the passenger side. We were not able to see the video footage, thats by mouth from them. When I initially attempted to contact the service manager, *****, he did not answer my 2 calls, voicemail, or email and claimed that he did not have time when I went in person to discuss it. They fixed it 4/25/2025 and I went in person on 4/28/2025. ***** eventually called back to say they would not fix the damage they did because our suburban is older. We did find a crack on the passenger side where they did the work and 2 above the speedometer area. If possible we would like another Chevrolet to replace our dashboard.

  Business Response

  Date: 05/20/2025

  Please see attached response.  Thank you.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23321277
  
  I am rejecting this response because: Hi we do reject the business response. I did not receive an answer back from **** Chevrolet unitl June 2nd to determine if we could reject or accept. They refuse to fix the damage they created when fixing our vehicle and refuse to fix it at their costs. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/04/2025

  Please see attached letter 2nd response with attachment.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23321277
  
  I am rejecting this response because:
  Hi I am reaching put to let you k ow we still disagree with **** Chevrolets response and still feel they should have to fix our dashboard at no cost. If they knew that work cracked dashboards they should have warned us and also I think they cracked it when using a tool to open the airbag to fix it although they claim they ddnt work on that side, I dont think they still did the damage. 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/30/2025

  Webb Chevrolet Plainfield's response remains the same.  I have attached a copy of our 2nd response that was sent in on 6/6/2025.

  Thank you.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting a violation of the Illinois Consumer Fraud and Deceptive Business Practices Act and the Illinois Used Car Warranty Act, both of which protect consumers from deceptive practices and require accurate disclosures regarding a vehicles condition.I DID NOT SIGN THE CONTRACT WAIVING MY WARRANTY AND as is clause. I am asking for the price of the vehicle $7199.99 plus the cost of the repairs which I will have solid paperwork for tomorrow plus travel expenses and any other emotional suffering. If this cant be handled here or through arbitration I will have my lawyer file in small claimed court. Im asking $9500 Plus attorney fee reimbursement.

  Business Response

  Date: 05/07/2025

  Please see attached response.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23290467
  
  I am rejecting this response because:
  
  1) I signed a standard bill of sales after they lied to me which is misrepresentation by fraud. 
  

  2) they are lying to you now because I only came once to the dealership and only drove it once not twice. The second time I came was to purchase the vehicle after my concerns were addressed and I was lied to.

  I am requesting to be set up with arbitration. Otherwise I will be filing suit with will county.

   

  They KNEW WITHOUT A DOUBT the ac compressor was out thats why the day I made the purchase within 15 mins of leaving I called them and tried to bring it back and they said no. 
  

  They are crooks. 

  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/12/2025

  Please see attached response.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23290467
  
  I am rejecting this response because:
  
  I have already filed a civil complaint against you with the ************************ and the Will ****** Circuit Clerk. Your summons will be coming shortly the papers are being filed for that. I have to see what this means moving forward.

  I am disputing your offer and asking for 21 days now so that I can speak with my attorney and get the correct way to go about this handled.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2023, I purchased a 2020 Chevy Silverado from **** Chevrolet in Plainfield, IL. In October of 2023, I received a job offer in ********* and we moved to *********. On January 15, 2023, I took my vehicle to get serviced at the local Chevrolet dealership. The OnStar was not working in my truck. Later on that day I received a call from the ************************** They stated that the *** on the dash and door sticker were fake. The **** reader had a different ***. The police found the actual *** on the engine block and with further investigation the *** came back as stolen from *******, **. The police impounded my vehicle. I tried to call the dealership and spoke with the General Manager *******. He laughed and said it wasnt his problem anymore because the title belongs to the lender and there was nothing he can do. The dealership failed to do their checks. **** Chevy sold me a stolen vehicle. They failed to do the proper checks of the ***. As a consumer I had the expectation of not receiving a stole vehicle form reputable dealership. I wanted the wrong to be corrected, but instead we encountered denied help from the problem they caused while also speaking to me in a condescending tone stating, not my problem anymore, the title is with the lender. This issue has not been resolved and I still own $60k on a stolen vehicle they sold me.

  Business Response

  Date: 01/23/2024

  On Wednesday, January 17th, at approximately 12:30pm, ************************* called me stating that his vehicle had been impounded by local police in ********* due to his truck that we sold him being a theft in *****. I explained to the customer that the Carfax for his truck was clean and did not show any history of theft. I also explained that we would not have been able to get a clean title to secure the lien with TD Auto Finance if that had been the case.
  
  

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21171187
  
  I am rejecting this response because:

  According to ******* he stated in his response that **** Chevrolet conducted a Used Car Inspection and also a Service Work Bench with GM.  Those statements are false or misleading to try to hide the fact that they did not to their proper checks.  If **** Chevrolet conducted a used car inspection as ******* stated they did, they would have seen a mismatch *** when they plugged in their computer tool to the OBD2 Port to read the vehicles diagnostics.  They would have seen that the *** on the dash, door jam, and engine did not match the *** in the vehicles computer.  Second, ******* stated that he also conducted a Service Work Bench with GM, during the investigation of the *** number the police detective contacted GM and they stated that the *** was not listed in the GMs system.  All this is documented in the police report that was provided by the **************************  So with this said ******* is claiming that **** Chevrolet conducted these inspections, however, a simple plug in through the vehicles OBD2 port would have seen the discrepancy.  ******* has not been truthful and is continuing to lie about conducting these inspections.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/05/2024

  We have been in communication about the ongoing investigation of this matter with TD Auto Finance.  We are in hopes to rectify the situation in the coming weeks for the customer.

   

  Sincerely,

  Webb Chevrolet Plainfield, Inc.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase of 2017 ********** Passat back in November of last year. The car was ****** I put down ****** I only owed 4 thousand more. So when I went on the *** website to pay my bill it said that I owed more money which came up to be like 3 more thousand dollars I did report it to *** they said they would file a complaint for me but nobody got back in touch with me at all. I want the extra money that I gave them toward the car I am being treated nothing I want them to pay me my money back .

  Business Response

  Date: 10/19/2023

  Please see attached letter with response.

  Business Response

  Date: 10/20/2023

  I have attached our response letter

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking my car to this dealership for repairs and oil changes. I have an extended Warranty however they are not willing to pay for repairs because they say there are physical damages to my vehicle. Well this is the problem the only place my car has been for services is this dealership. Called them and they claim that the code is coming up has been showing up since 2019, 2021, & 2022 however they never informed me of this and repeatedly claimed to have fixed the problem the car came in for. The last time was in 2022 October and they claimed they fixed the issue. it started the same issue in 2023 end of January, had the car towed in February 11, 2023 around 12:00 for a 2:45 appointment. They had the car 3 days before they called to say what was wrong, gave them the number to the Warranty. There was another week before they called to say that they kept getting an ****************** So I called them back myself the Warranty place said they did not receive a call. I called the dealership back 2 more times and give them the number again because they claimed the kept getting someone that gave them different numbers. So I called the Warranty place again then called **** Chevy. The claim finally got put in and the Warranty place sent someone out to look at vehicle. This is when the issues started because they called me and left a message right before the service department was closing, and the Warranty place is closed on weekends. So I called the Warranty place on February 27th, 2023 Monday and they said it was covered due to physical damage (someone broke the clamps to wire harness) which they said was recent damage. I then called the dealership spoke to ***** who says he is the service Manager. He said either trade the car in or get it fixed those are my only options. He also said they did go in to fix the clamps in 2022 October so they were the last to touch the part but won't hold any responsibility for the repairs. this happen once before when changed oil.

  Business Response

  Date: 03/13/2023

  Please see attachment for 2nd response for complaint # ******** *************************************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 19th I purchased a 2015 ******* Sonata from **** Chevy dealership in Plainfield IL. Unfortunately, I had the vehicle less than three weeks before I noticed the car started driving really rough. I checked the oil and there was no oil in the vehicle. I called my salesperson at Chevy (November 8th) and he arranged for an oil change. I asked him why this was not performed before we took the car home. I was told there had been an oil change and inspection on the vehicle before it was sold to me. No one was able to explain why it didnt have oil in it at this time but after I brought it back to the mechanic they sent me a list of items that needed work on. (Diagnostic inspection, engine valve gasket, spark plugs and oil change) At that time I thought the problem would be solved by the repairs they performed at no charge to me. I was still not satisfied with the explanation due to the fact that 1 They said there was an oil change before we took it home and 2 This was a Chevy dealership and I was worried this may be outside their expertise. Nonetheless, I drove the car home and hoped this repair was the only hidden problem. The car seemed to be driving ok for a couple weeks and then on December 6th the car was making extremely loud noises and idling really bad causing the car to be inoperable to drive. I called (Dec 6th) and spoke to *********************** (Service manager), who asked me to have it towed to the service area. He was also the one that handled the repair with the salesperson in November. I called to check on it Friday (after no response from the mechanic). I was told a couple of times that he was busy with customers and I went up there to personally speak with him about the car. My impression was he was dodging my call because he was unsure what to tell me about the situation. He immediately began speaking about the pistons and engine and how this model is known to have these problems ect. He finally told me he was waiting on a call back from the other location that worked on that type of vehicle (*******). I shared with ***** my thoughts about them selling me this vehicle knowing it hadnt passed the inspection and the fact that oil has been an ongoing problem which he of course denied. After a few phone calls I also asked him when they did the inspection and he asked another location to search it up and told me the car was shipped from another location and the engine light had been previously on. I also thought it was weird that I had to physically come in and make him do his job. These calls should have been already made and a solution already established. He also said the extended warranty should cover the repairs if the engine is broken. He then proceeded to enlighten me on the many ways we could break the engine so it was covered. I was not happy and I told him that. I also asked him when he would know more about my situation. I sent a letter including everything here to the *** and other administrators asking for assistance. I received a call Dec 19th I received a call from ***** asking if I can have the car towed to *******. This is an expense that they should have been able to take care of since they sold me a defective car. **** is not taking any responsibility whatsoever with this unfortunate purchase. I feel that they knew all along the car was defective when they sold it.

  Business Response

  Date: 01/06/2023

  Please see attached our response.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They damaged my gasket between my header and catalytic converter on driver side. They also were tasked with the original job to fix transmission issues. Which today completely failed and now has to be towed to a mechanic.

  Business Response

  Date: 10/24/2022

  ********************************* has 2 open complaints that are for the same vehicle and same complaints

  ID no ******** and ID no ********

  I have attached the response that was sent in for ID no ********.

  Thank you.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service department I have ever had to deal with! Brought my truck in for warranty transmission work, was left without a vehicle for 1.5 months. Finally got a loaner and 4 days later my truck was done. Got my truck back and not only was the transmission not 100% fixed but, I now have a horrible exhaust leak that will choke you if you do not have windows down. I am now being told it was there and is rust damage and as it goes for my transmission the very little I drove it my rpms shoot up when Im not even on the gas pedal and when it did shift it was a hard shift.

  Business Response

  Date: 10/18/2022

  Please see attached response to ID no ******** *********************************.

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18180269
  
  I am rejecting this response because: first, the exhaust issue was/is not due to any of those pictures they provided. It is due to the damage they did to the gasket between the header and catalytic converter. When removing and reinstalling that pipe for access to the transmission. And the transmission is not properly fixed, if it was my truck would not be at a different dealership and ************** themselves would not be involved. They also stopped payment on rental vehicle 2 days before I was able to come in because, I was out of state working and I made that known to service manager ****** Throughout this whole nightmare experience I have tried to reach the store general manager multiple times and no response was given. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/26/2022

  PLEASE BE AWARE CUSTOMER HAS 2 CLAIMS OPEN FOR THE SAME ISSUE.  #******** & # ********