We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Southern Belles Pancake House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Southern Belles Pancake House's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Belles Pancake House has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I had breakfast today, 5/17 at 12:29pm at Southern Belles Pancake house in **********, **. We went home and I noticed that I was overcharged for the taxes. I called right away and spoke to ******, the manager (same person who assisted me at the counter), and told me that the legal tax in Barrington is 10%. Before my Groupon discount of $15, my subtotal was $56.21 and the tax charged was $6.93 (12.33%, not 10%). ****** took my address, phone number and name so he could send me a $25 gift card for my troubles. ****** mentioned that they have been doing updates for a couple of days that could have been resulted to this error.I am very concerned about the other people who were overcharged and were not aware of it. Also, how long have they been overcharging taxes? I hope that someone, besides the staff/manager of Southern Belles, investigate and perform appropriate legal actions to avoid this from happening again.

      Business Response

      Date: 05/18/2023

      Our HarborTouch *** system started to dowload updates around noon as it usually does, on 5/17/2023 with several noticeable glitches, that affected our printing, certain specialty menu items, and overall computer health, which we planned to be resolved by end of business day. Overall it was a slow business day,

      As Mrs. * stated she used her Groupon discount voucher and her subtotal never changed, luckily she phoned ** right away and described the issue to **, and ****** after gathering all pertinent information, compensated her for her trouble and time spent on this matter with a gift card and did an internal investigation on the *** SYSTEM, 

      Luckily we contacted two other patrons that were affected by the glitch and we issued a gift card for the issue. Since ******** phone call, the issue has been resolved immediately, and all corresponding rates are correct, and monitored every few hours by the management team, to ensure no future errors, or upset customers will arise.

      Let ** know, if there is anything else we can do

      Thank You

       

      Customer Answer

      Date: 05/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Villa Puesta

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 19, 2023, after lunch, I received my tap I noticed on the receipt there was a charge of $1.40 added to my bill for a surcharge for a credit card. I informed the manager ( *******) that I was paying with debit and I can not be charged a surcharge it only applies to credit card purchases, not a debit card. She refused to remove the item from the receipt. I tried contacting the owner but I was denied his information. I will like my money reimbursed along with an apology from the owner.

    Southern Belles Pancake House is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.