New Car Dealers
Gjovik Ford, IncComplaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son (I'm a cosigner on the loan and paying for all the repairs) purchased a 2008 ***** Accord from Gjovik Ford in November 2023. Since that purchase we have replace/repair the master brake cylinder, radiator, and coils. Further, we just learned through our mechanic that this model was part of a class action lawsuit. There is a problem with the cylinder where the rings become misaligned causing spark plug failures and loss of oil. We have to bring the car in every two months as a result to have the plugs replaced and oil added. He (we) bought the car for $10K and now have put $5K+ back into it. He young and just out of college struggling to get out of the house. This car is draining any money he makes. We need help/guidance. Thanks.Business Response
Date: 07/31/2024
Hello,
After reviewing the file for ****************- the customer purchased the vehicle "as is-as shown" that **************** was aware of (attached the disclosure). This vehicle is an older vehicle that will have its problems over time and will require upkeeping. All of our vehicles go into service for a vehicle safety inspection to ensure it is safe to drive. **************** was also presented the Carfax history of the vehicle showing everything replaced over time (see attached, **************** did sign off on this as well)
We would love to have **************** back as a customer and work with our sales department to find a vehicle that will best work for him.
Customer Answer
Date: 07/31/2024
Complaint: 22030247
I am rejecting this response because: The statement - requirement maintenance and upkeep over time. I agree with the statement and could accept that BUT this was a manufacturing related issue from the day the car are assembled. That was never disclosed. Now my son has a car that has to go into the shop every 2-3 months for plug replacement and it's only a matter of time before the values fail and he faces another large repair bill or has to scrap the car and eat the loss.
Sincerely,
*******************Business Response
Date: 07/31/2024
Hello,
Unfortunately, **************** would have to make a claim with ******************* for any assembly issues or any class action lawsuits.
If you would like a manager to reach out to discuss further, I would be happy to have someone call you.
Thank You.
Customer Answer
Date: 08/07/2024
Complaint: 22030247
I am rejecting this response because: I fully acknowledge the terms and carfax report. However the issue that is causing us the most problems originates from a class action lawsuit filed in 2012. That was never disclosed, and oddly nothing in the carfax highlights what we are experiencing. Every 2-3 month the requires new plugs due to that defect. How can that not be in the carfax report?I would love to work with the dealership to find a resolution which could be fair valued traded in.
***************** et al. v. ****************************** Case No. 3:12-cv-01377, in the U.S. District Court for the Northern District of ***********
Sincerely,
*******************Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a car from gjovic **** and was told by my sales person it comes with 100k mile bumper to bumper. Come to find out it was a lie, they use unethical business tactics to get you to sign bunch of papers and then say sorry you signed the documents. Reached out to GM **** to get an issue resolved since their sales person said car came with warranty i took it to **** to get it serviced, **** in oswego notified me after the diagnosed the car that there is no warranty. I had to pay $140 diag fee. Reached out to **** (GM gjovic) which he dragged this a whole month. When speaking to him, he told me my issue is not a priority to him, promised to talk to his service manager etc and it got nowhere. I had to constantly follow up and keep asking to get some sort of resolution. I ended up fixing the car and now request to get my $140 diag fee back for something that was promised me to be included in the vehicle but wasnt. I have text messages showing sales person saying it has warranty. The dealership experience had been horrible, dealing with GM even worse, most arrogant, disrecpectful manager i ever had to deal with. As a business owner myself i would never treat a client that way, nor swear at client like he has at me. If this doesnt get resolved ill make sure to tell all my Family and friends to stay clear from this dealership as they do shady thingsBusiness Response
Date: 02/28/2024
After researching, I do show this vehicle was a certified pre-owned vehicle with a limited warranty with ***** miles at time of purchase that does cover a 12 month/12000 mile of Comprehensive Coverage (whichever comes first) that the customer did acknowledge and signed for on the limited warranty specifications (attached).
The customer did take to a different dealership with ***** miles (***** difference) which would put him out of warranty. He does have remaining a powertrain limited warranty up to 7 year/100000 miles (whichever comes first)
I hope we can earn their business for any future purchases.
Thank you,
*********************Customer Answer
Date: 02/28/2024
Complaint: 21173019
I am rejecting this response because:************** person has told me in text messages that the car in fact preowned certified but warrantly was 100k bumper to bumper. I have sent that text to your general manager. Your dealetship has been using malicious tactics on telling one thing to customers and then having clients sign hundreds of papers with fine print that shows something different, according to your reviews this is not the first time this has happened. Ill be willing to accept my money back if you want to continue this business relationship
Sincerely,
*******************************Business Response
Date: 04/26/2024
I do show this vehicle was a certified pre-owned vehicle with a limited warranty with ***** miles at time of purchase that does cover a 12 month/12000 mile of Comprehensive Coverage (whichever comes first) that the customer did acknowledge and signed for on the limited warranty specifications which was stated in the fine print.
The customer did take to a different dealership with ***** miles (***** difference) which would put him out of warranty. He does have remaining a powertrain limited warranty up to 7 year/100000 miles (whichever comes first)
Since the services were not performed at our dealership, we would not be able to issue the refund. He would have to contact the dealership who charged him.
Thank you,Customer Answer
Date: 04/26/2024
Complaint: 21173019
I am rejecting this response because:
the dealership i went to is not the dealership that lied to me about services that were promisedSincerely,
*******************************Initial Complaint
Date:09/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in retail management for *********************************************************************************************** the cars, and when we get to the purchasing phase of the exchange, they inform my wife and myself that the truck will now be ***** thousand dollars over the listed price based on that they have the internet pricing at the inflated price? If we conducted our business that way, we would be sued. I am certain that I am not the only person to bring this to the attention of the BBB.Thank youBusiness Response
Date: 02/28/2024
Hello,This has just been brought to my attention and I apologize.We are in the process of an owner change and the file has not been updated.******************, case # ********I have no record of the customer purchasing a vehicle from our location.I hope we can earn their business for any future purchases.Thank you,*********************ControllerGJVIK ***** Inc.direct: **************main: **************fax: **************
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