Reviews

Review Details

• Review fromNikole S

  Date: 05/30/2024

  5 stars
  I am so thankful for this family business that they value the family unit and make sure to have a safe space for the kids to wait while work is being done. I had no other way to leave while they worked on my unit. The techs are so knowledgeable. The owners care about the little details, work so well with the warranty company so I didnt have to fight them. They stood up for us when the warranty did not want to pay for all the little components to do the job correctly. Very few rv techs are as thorough, and compassionate to work around our families schedule. I highly recommend this company!

• Review fromDennis W

  Date: 05/28/2024

  1 star

  Dennis W

  Date: 05/28/2024

  The pure incompetence of this establish is overwhelming!! The lies we were told go beyond imagination. Maybe if the owner wasn't too busy doing extracurricular activities outside of his business, nor was there a screaming child in the office, they might actually focus on their customers and get some work done.We dropped our camper over to be fixed in October 2023, we pulled it from them in May 2024. They blamed everyone and everything else as to why it was taking so long. From 'Our phones were done, being out sick, our warranty company, their supply company, being a small business.' I called their supply, 3 weeks *** for parts to be shipped and received, even if the supplier had to order them while also in constant communication with my warranty company who had very little contact with five bears. I asked them to do a conference call with the supplier, they refused. I asked to show me the parts order, they refused.I'm now waiting for a refund I was told I would receive. Still haven't!!!Avoid this place at all costs!!!!

  Five Bears RV Service LLC

  Date: 05/30/2024

  Yes you brought your unit in October to be winterized and to have some extended warranty items fixed. When you dropped off we informed you that we would address the extended warranty repairs after we were done with all winterizations. We are a family owned small business. In October we had 2 technicians (1 full time, 1 part time). Everyone that came to the shop that was to be winterized came with a list of repairs that was not anticipated. We were doing winterizations until mid November. We started looking into your unit in December. Your bedroom slide needed parts, they came as a bundle from the supplier, extended warranty would not approve both parts to be covered so I had to reach out to the manufacture for the part information for only the failed component. The battery disconnect switch not turning off was because it was wired incorrectly (not covered by extended warranty). The hydraulic legs dropping and leaking seal. I tried to purchase just the seal but the manufacture you can't buy the seal by itself the whole valve has to be replaced. That was not the cause of your legs dropping while you were driving and going up while you were camping. When we closed or opened your hydraulic slide the leveling legs would also extend which means that there was at least another valve that had failed. We reached out to the manufacture to troubleshoot the issue with them. Upon doing that it was discovered that the pump had failed. We gathered pricing on the pump replacement in addition to the valves. It was then that the manufacture informed us that if there was debris in the system that the whole system had to be replaced. Extended warranty needed a letter from the manufacture, that was requested, and sent to extended warranty. They then needed to verify with the manufacture of the components that needed to be replaced. Once they did that then they had to get approval. We had to go line by line to make sure everyone was on the same page with what was being covered as not all extended warranty claims coverage are the same. This would have been the 4th time doing this as the parts that were needed to be replaced kept increasing. Then they had to go to upper management to get approval. They notified us when that approval was received. Shipping and freight was not covered on your policy and you wanted to know how much it was before proceeding. I tried to get the shipping/freight costs but was unable to get it as they will only tell you once the parts have shipped. I provided an estimate with what I thought the freight would be. I sent all of that over for approval. Once you approved and paid your portion the parts were ordered. Some of the parts arrived today, other are on their way. You came into the shop demanding to pick up your camper right away yelling and screaming which caused our 2yr old to start crying and a new customer to leave. The repairs had not been made and your unit was partially disassembled as we were waiting for the parts to arrive. We reassembled your unit and let you take it. We were unable to cancel the order and so we can either continue with the repairs or you can pay for the parts and take it somewhere else. In our service agreement that you signed it says that there are no refunds or returns on parts ordered for you. We work 7 days a week even though we are only open to the public 6 days a week. He takes 1 weekend off a year to enjoy with his kids.