Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1000 in the beginning of March for a job. He told me 3 days it will be done. It is now the last day of July and Im still waiting. The few times he does answer there is always an excuse on why it hasnt been completed. He post daily on ******** about all the work he has and now hes taking jobs in **** as well but it seems to be a pattern with other complaints he just takes money and never returns. I wish I looked him up before accepting his offer.

  Business Response

  Date: 08/01/2024

  Due to lots spring rain storms here and ****. Some health issues have not been able to get back . Storm damage always comes first did not expect this to be so long to get back will be resolving very soon . We just had a tornado out break . Be getting Los ends wrapped in next few weeks 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired him to cut down a tree. He quit as soon as I paid him promising to be back and never has. He did half the tree I told him give back half the money or finish the job. Another phone number is ************.

  Business Response

  Date: 03/14/2024

  Health and weather been issue we plan on removing other half of tree or we can give half back . Will be resolved in next 7 days 

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21426964
  
  I am rejecting this response because:

  He has not contacted me at all. No tree cut down or money given back. 

  
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/25/2024

  Weather still not good have not been able to get to cistamere went from 24 degrees to rain will be resolving as soon as weather allows 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21426964
  
  I am rejecting this response because: It rained Monday and Tuesday. Sunshine today and still no one has come and done nothing to ********* with me or my husband. As in the past I hear problems but no resolutions to the problem. This continues with the same approach, and of course problem still at hand.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ******* 05/13/23 to trim, cut down, and remove some trees. They quickly began work, but they soon left and would come back a few days later, only to leave again. It was another 2 weeks before they came back, but they only did a small amount of work then left. They left a mess of logs and branches.I would check in periodically to see when they might be coming back, but there was always a reason why they could not come back: I'm in Iowa, I got a puppy, it's too hot, my son had too much fun over the weekend, I got poison ivy, had to get stitches in my leg... With each explanation of his absence I was told he would be back in a week. The last reply he said he didn't even know who this was or what it was about. It's now 5+ months later and the job is still not done, and he has stopped replying to texts and emails.It would be nice to have the last tree removed and the stumps ground out per his invoice/agreement, but at this point I would be happy with a refund for the $250 for the ***** grinding since they never started this. I will have to hire another tree service to complete the job.05/13/23: ******* quoted for trimming, cutting down some trees and grinding the stumps. I agreed to the quote, paid him $1200 to begin the work. Some light work began but they soon left. ******* said he'd come back tomorrow.05/17/23: ******* came back and cut down most of the agreed upon trees. He said he would be back tomorrow to finish, asked to be paid the final amount, with a "unless you dont trust me" remark. Against my better judgement I paid the remaining balance entrusting he would honor his word and come back to complete the job.06/02/23: ******* came back to load some cut logs, but left saying it would be another load. This was the last time they were here.06/04/23: Too hot, be a week 06/16/23: Poison ivy, be another week 07/27/23: it'll be another week 08/05/23: cut leg with chainsaw, be a week 08/29/23: so far behind on work, it'll be a week (last reply)

  Business Response

  Date: 10/23/2023

  Will be refunding due to health issues won't be out working estimated refund time 30 days from today's date 

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming they actually refund the money. 
  
  Sincerely,
  
  *******************